Operations Director (Market Research)

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, AI, advanced analytics and tailored solutions to inspire successful decisions by turning purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable, and inclusive world.

Job Title: Operations Director, Philippines

Report: Regional Operations Director

Location: Mandaluyong, National Capital Region, Philippines

The Operations Director for Philippines has a strategic leadership role responsible for driving operational excellence, fostering innovation, and spearheading organizational transformation. To ensure sustainable growth, the position requires a proactive leader who can navigate traditional working cultures while implementing modern operational strategies, financial control measures, and digital transformation initiatives. This is a key leadership position pivotal to aligning Philippines's operations with the broader regional objectives, promoting a culture of innovation, and ensuring the organization's long-term success.

WHAT'D YOU DO:

Operational Management

• Oversee all functional units within Operations, including Data Input & Output, Quality Control, and Sampling.
• Collaborate with the Regional Operations Director and Ops Support Teams (quality, methodology, systems, platforms) to design and implement policies and strategies for operational improvement.
• Develop and enforce efficient workflows and systems to optimize performance across the department.
• Drive and achieve Operations KPIs, ensuring excellence in all deliverables.

Strategic Transformation

• Lead Philippines’s transformation journey, implementing digital, automated, and modernized processes to enhance operational efficiency.
• Establish and standardize best practices for processes and workflows, ensuring alignment with regional strategies.
• Foster a culture of continuous improvement by promoting innovation and adaptability within the team.

Financial Management

• Ensure financial control by optimizing cost efficiency through effective budgeting and forecasting.
• Manage financial risks associated with operational changes and oversee ad-hoc project expenditures.
• Regularly assess financial health and implement strategies to maximize profitability.

People & Team Development

• Cultivate a growth-oriented, high-performance culture within the team, fostering employee engagement and satisfaction.
• Identify, mentor, and develop talent to prepare for future leadership roles.
• Establish and maintain a robust performance management system to drive accountability and results.
• Encourage creativity and empower employees to contribute innovative solutions.

Client and Organizational Collaboration

• Act as a key liaison between operations and other departments such as Client Service, Finance, and Human Resources to ensure smooth cross-functional collaboration.
• Support new product development and client pitches by providing operational insights.
• Ensure that operational processes are client-focused and add value to internal and external stakeholders.

WHAT'D YOU BRING:

Background & Experience

• Bachelor’s degree (BA/BS); advanced degrees preferred.
• 10+ years of experience in operational leadership roles, preferably within the market research or related industry.
• Proven experience managing transformations, driving efficiency, and implementing digital and automation initiatives.

Skills & Competencies

• Strong proficiency in information systems, data management, and operational methodologies.
• Expertise in market research, industry trends, techniques, and methodologies.
• Exceptional financial acumen and ability to manage budgets and forecasts effectively.
• Strong strategic thinking, problem-solving, and decision-making capabilities.
• Fluent in English with excellent communication skills

Personal Attributes

• Demonstrates integrity, resilience, and a results-driven mindset.
• Visionary leader with a balanced focus on people and tasks.
• Open to change, dynamic, and adaptable to evolving challenges.
• Strong interpersonal skills, fostering collaboration and team unity.
• Ability to build trust and maintain strong relationships with stakeholders.

WHY JOIN KANTAR?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, AI, advanced analytics and tailored solutions to inspire successful decisions by turning purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable, and inclusive world.

Job Title: Operations Director, Philippines

Report: Regional Operations Director

Location: Mandaluyong, National Capital Region, Philippines

The Operations Director for Philippines has a strategic leadership role responsible for driving operational excellence, fostering innovation, and spearheading organizational transformation. To ensure sustainable growth, the position requires a proactive leader who can navigate traditional working cultures while implementing modern operational strategies, financial control measures, and digital transformation initiatives. This is a key leadership position pivotal to aligning Philippines's operations with the broader regional objectives, promoting a culture of innovation, and ensuring the organization's long-term success.

WHAT'D YOU DO:

Operational Management

• Oversee all functional units within Operations, including Data Input & Output, Quality Control, and Sampling.
• Collaborate with the Regional Operations Director and Ops Support Teams (quality, methodology, systems, platforms) to design and implement policies and strategies for operational improvement.
• Develop and enforce efficient workflows and systems to optimize performance across the department.
• Drive and achieve Operations KPIs, ensuring excellence in all deliverables.

Strategic Transformation

• Lead Philippines’s transformation journey, implementing digital, automated, and modernized processes to enhance operational efficiency.
• Establish and standardize best practices for processes and workflows, ensuring alignment with regional strategies.
• Foster a culture of continuous improvement by promoting innovation and adaptability within the team.

Financial Management

• Ensure financial control by optimizing cost efficiency through effective budgeting and forecasting.
• Manage financial risks associated with operational changes and oversee ad-hoc project expenditures.
• Regularly assess financial health and implement strategies to maximize profitability.

People & Team Development

• Cultivate a growth-oriented, high-performance culture within the team, fostering employee engagement and satisfaction.
• Identify, mentor, and develop talent to prepare for future leadership roles.
• Establish and maintain a robust performance management system to drive accountability and results.
• Encourage creativity and empower employees to contribute innovative solutions.

Client and Organizational Collaboration

• Act as a key liaison between operations and other departments such as Client Service, Finance, and Human Resources to ensure smooth cross-functional collaboration.
• Support new product development and client pitches by providing operational insights.
• Ensure that operational processes are client-focused and add value to internal and external stakeholders.

WHAT'D YOU BRING:

Background & Experience

• Bachelor’s degree (BA/BS); advanced degrees preferred.
• 10+ years of experience in operational leadership roles, preferably within the market research or related industry.
• Proven experience managing transformations, driving efficiency, and implementing digital and automation initiatives.

Skills & Competencies

• Strong proficiency in information systems, data management, and operational methodologies.
• Expertise in market research, industry trends, techniques, and methodologies.
• Exceptional financial acumen and ability to manage budgets and forecasts effectively.
• Strong strategic thinking, problem-solving, and decision-making capabilities.
• Fluent in English with excellent communication skills

Personal Attributes

• Demonstrates integrity, resilience, and a results-driven mindset.
• Visionary leader with a balanced focus on people and tasks.
• Open to change, dynamic, and adaptable to evolving challenges.
• Strong interpersonal skills, fostering collaboration and team unity.
• Ability to build trust and maintain strong relationships with stakeholders.

WHY JOIN KANTAR?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.