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Job description
Has exceptional client relationship skills and is driven to continuously evolve his/her industry and account knowledge and serves as trusted advisor to clients , helping them maximize the value of their partnership with Infinit-O.
Specific Duties and Responsibilities:
Initiate proactive touch points with clients to address and anticipate their needs;
- Develop a deep understanding of client business objectives, industry trends, and market dynamics. Proactively suggest innovative solutions, provide education, or connect clients with the appropriate internal resources
- Collaborate with the Client Solutions Group (Operations) to design and execute a long-term strategy focused on continuous service improvement, operational excellence, and measurable revenue growth
- Develop and execute data driven processes and analytics to deliver world-class customer experience
- Efficiently manage administrative processes, including documentation and approvals for any changes to client engagements, ensuring accuracy and timeliness.
- Facilitate contract renewal in a timely manner
- Leverage internal sales tools to optimize client engagement, eg. Hubspot
- Any other tasks relevant to the role
Job Requirements:
- Bachelor's degree preferred
- Strong MS Office / Google Apps skills are required
- Has 3-5 years of work experience in a sales/customer success role in Healthcare
- Any knowledge of CRM systems (such as HubSpot or Salesforce ) or research platforms would be advantageous
- Positive, proactive mindset and ability to work well in teams
- Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
- Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
- Goal and action-orientated, with the ability to organize, multi-task and prioritize in a fast-paced environment
- Ideally experienced in a consultative sale or a client-facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations
Job description
Has exceptional client relationship skills and is driven to continuously evolve his/her industry and account knowledge and serves as trusted advisor to clients , helping them maximize the value of their partnership with Infinit-O.
Specific Duties and Responsibilities:
Initiate proactive touch points with clients to address and anticipate their needs;
- Develop a deep understanding of client business objectives, industry trends, and market dynamics. Proactively suggest innovative solutions, provide education, or connect clients with the appropriate internal resources
- Collaborate with the Client Solutions Group (Operations) to design and execute a long-term strategy focused on continuous service improvement, operational excellence, and measurable revenue growth
- Develop and execute data driven processes and analytics to deliver world-class customer experience
- Efficiently manage administrative processes, including documentation and approvals for any changes to client engagements, ensuring accuracy and timeliness.
- Facilitate contract renewal in a timely manner
- Leverage internal sales tools to optimize client engagement, eg. Hubspot
- Any other tasks relevant to the role
Job Requirements:
- Bachelor's degree preferred
- Strong MS Office / Google Apps skills are required
- Has 3-5 years of work experience in a sales/customer success role in Healthcare
- Any knowledge of CRM systems (such as HubSpot or Salesforce ) or research platforms would be advantageous
- Positive, proactive mindset and ability to work well in teams
- Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
- Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
- Goal and action-orientated, with the ability to organize, multi-task and prioritize in a fast-paced environment
- Ideally experienced in a consultative sale or a client-facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations