Quality Analyst - Davao (with Relocation Package)
Join Our Team as a Quality Analyst!
Are you passionate about helping others and making a positive impact on people’s lives? We are seeking Quality Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.
As a Quality Analyst, you'll be responsible for monitoring and evaluating transactions for exceptional customer service and technical resolution and for delivering feedback to Operations for continuous improvement.
Key Responsibilities
- Delivers required number of QA monitors on a timely manner;
- Generates and trends weekly/monthly QE related reports
- Performs side-by-side sessions and provide real-time feedback
- Participates on team meetings/huddles to share Quality and behavioral tagging trends
- Participates in QA Calibration and maintain 2.5% variance or lower.
- Works closely with the line leadership;
- Develops and delivers action plans to TLs and Account Associates.
- Skilled in pinpointing root cause/s for performance variance;
- Keeps abreast of operational changes;
- Upholds the ability to lead by successfully implementing new process;
- Upholds corporate values and expected behavior.
- Willing to support call volume when needed.
- Adheres to the schedule set by the QA SDL / QA Supervisor.
- Responsible for identifying and collecting best practices and share then with all QA
- Works closely with the QA SDL / QA Supervisor to execute key QA initiatives or special projects, etc.
What we're looking for
- Has at least 1 year experience as a QA in BPO HealthCare programs
- Candidate must possess at least a Bachelor's/College Degree in any field
- Must be amenable to report onsite in Davao
Compensation & Perks
- Salary Package: Lucrative offer plus pay for performance.
- Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage as early as Day 1.
- Comprehensive Training: Paid training to ensure you are fully prepared for success.
- Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider pioneering in Davao.
- Inclusive Culture: We are an Equal Opportunity Employer, fostering diversity where all individuals are valued and respected.
Ready to Make a Difference?
If you’re motivated by the opportunity to help people live healthier lives and you’re driven to provide top-notch customer service, we want to hear from you!
VXI genuinely empowers local communities across entire Mindanao by creating meaningful livelihoods and supporting truly sustainable growth. Being a proud partner of the local government, we are dedicated to helping shape brighter futures.
Apply now and let’s create positive experiences—one call at a time.
Join Our Team as a Quality Analyst!
Are you passionate about helping others and making a positive impact on people’s lives? We are seeking Quality Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.
As a Quality Analyst, you'll be responsible for monitoring and evaluating transactions for exceptional customer service and technical resolution and for delivering feedback to Operations for continuous improvement.
Key Responsibilities
- Delivers required number of QA monitors on a timely manner;
- Generates and trends weekly/monthly QE related reports
- Performs side-by-side sessions and provide real-time feedback
- Participates on team meetings/huddles to share Quality and behavioral tagging trends
- Participates in QA Calibration and maintain 2.5% variance or lower.
- Works closely with the line leadership;
- Develops and delivers action plans to TLs and Account Associates.
- Skilled in pinpointing root cause/s for performance variance;
- Keeps abreast of operational changes;
- Upholds the ability to lead by successfully implementing new process;
- Upholds corporate values and expected behavior.
- Willing to support call volume when needed.
- Adheres to the schedule set by the QA SDL / QA Supervisor.
- Responsible for identifying and collecting best practices and share then with all QA
- Works closely with the QA SDL / QA Supervisor to execute key QA initiatives or special projects, etc.
What we're looking for
- Has at least 1 year experience as a QA in BPO HealthCare programs
- Candidate must possess at least a Bachelor's/College Degree in any field
- Must be amenable to report onsite in Davao
Compensation & Perks
- Salary Package: Lucrative offer plus pay for performance.
- Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage as early as Day 1.
- Comprehensive Training: Paid training to ensure you are fully prepared for success.
- Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider pioneering in Davao.
- Inclusive Culture: We are an Equal Opportunity Employer, fostering diversity where all individuals are valued and respected.
Ready to Make a Difference?
If you’re motivated by the opportunity to help people live healthier lives and you’re driven to provide top-notch customer service, we want to hear from you!
VXI genuinely empowers local communities across entire Mindanao by creating meaningful livelihoods and supporting truly sustainable growth. Being a proud partner of the local government, we are dedicated to helping shape brighter futures.
Apply now and let’s create positive experiences—one call at a time.