Customer Service Representative

Full Time, onsite
Probe Group
Quezon City, Philippines

Salary undisclosed

Checking job availability...

Original

Simplified

Apply Now

Back to search results

Previous job Next job

Job Description

Job Description

Job Description Summary

Handle customer contacts in line with client and company requirements as sales and customer service representatives.

Duties And Responsibilities

Attend and actively participate in training
Achieve and maintain a thorough understanding of the products/services, policies, procedures, and processes
Acquire proficiency in customer tools and knowledge management system
Develop listening comprehension and familiarity with the different accents of customers
Achieve required typing speed and accuracy and develop multi-tasking (talk and type)
Obtain familiarity /mastery of the selling process
Learn relevant soft skills and customer interaction skills
Keep abreast of changes and developments in program-specific information

Handle Customers/Calls

Use appropriate keying strategies and keywords to quickly search for requested information
Apply effective questioning techniques to immediately zero in on customer’s needs and requested information
Provide options or alternative solutions to customers as necessary
Ensure immediate resolution of customers’ issues and concerns
Offer appropriate products/services and explain the benefits to the customer
Increase customer value by offering ancillary services/products and upsells/upgrades
Ensure positive customer experience and maintain integrity
Utilize call control techniques to ensure efficiency evidenced by handle time (AHT)
Follow standard call flow and spiels as well as other quality measures
Follow prescribed hold and transfer protocols

Meet all expectations and adhere to standards

Comply with all program procedures and processes
Meet both client and company KPIs/performance metrics consistently
Observe punctuality and schedule adherence at all times
Understand and apply quality standards

Other

Complete tasks delegated/assigned by the Circle Leader
Perform other reasonable duties as required

Close the popup

Apply Now

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

Get notified for similar jobs

You'll receive updates once a week

Enter Email address (Required)

Failure!

Get tailored job recommendations based on your interests.

profile icon

Profile recommendations

No recommendations found

Similar Jobs

No recommendations found

Jobseekers Also Viewed

No recommendations found

Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

Attend and actively participate in training
Achieve and maintain a thorough understanding of the products/services, policies, procedures, and processes
Acquire proficiency in customer tools and knowledge management system
Develop listening comprehension and familiarity with the different accents of customers
Achieve required typing speed and accuracy and develop multi-tasking (talk and type)
Obtain familiarity /mastery of the selling process
Learn relevant soft skills and customer interaction skills
Keep abreast of changes and developments in program-specific information

Handle Customers/Calls

Use appropriate keying strategies and keywords to quickly search for requested information
Apply effective questioning techniques to immediately zero in on customer’s needs and requested information
Provide options or alternative solutions to customers as necessary
Ensure immediate resolution of customers’ issues and concerns
Offer appropriate products/services and explain the benefits to the customer
Increase customer value by offering ancillary services/products and upsells/upgrades
Ensure positive customer experience and maintain integrity
Utilize call control techniques to ensure efficiency evidenced by handle time (AHT)
Follow standard call flow and spiels as well as other quality measures
Follow prescribed hold and transfer protocols

Meet all expectations and adhere to standards

Comply with all program procedures and processes
Meet both client and company KPIs/performance metrics consistently
Observe punctuality and schedule adherence at all times
Understand and apply quality standards

Other

Complete tasks delegated/assigned by the Circle Leader
Perform other reasonable duties as required