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Assessment Services
Role
Assessment Services – Coordinator
Division
Assessment, Standards and Services
Reports to
Assessment Services Delivery Manager
Direct reports
0
Location
Hybrid
The Company
At Pearson our purpose is simple: to help people realise the life they imagine through learning. We enable this in three ways: creating and curating high quality content and assessments, distributing those assessments and content digitally and physically, and building and verifying skills. We believe that every learning opportunity is a chance for a personal breakthrough. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Context
Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.
Assessment Services are a critical part of the support and delivery of Pearson Edexcel qualifications. As a team, we are solution focused, and we move quickly. We are committed to continuous innovation and don’t shy away from challenging the norm in terms of BAU processes.
The customer problems to solve are a key driver across our activity as a division. This translates directly into the services and support; we in turn provide teachers and learners. We have high aspirations to reach as many learners as possible through our qualifications and supporting services over the coming years. This role will work across the wider assessment division, ensuring we’re providing a best-in-class learner experience across all areas.
Position Summary
We are looking for an organised and proactive Delivery Coordinator to join our team. This role is vital in ensuring the smooth and efficient delivery of services to learners and schools. This individual will be responsible for coordinating the logistics of delivery operations end-to-end, building and managing exam schedules, and maintaining clear communication with both internal teams and external customers.
The ideal candidate will have excellent organisational skills, a keen eye for detail, and the ability to manage multiple tasks in a fast-paced environment. They should be solution-oriented and committed to providing exceptional service to our customers.
Key Responsibilities
Working to tight, and immoveable, deadlines
Coordinate, create and manage exam schedules
Quality checking access arrangements (extra time, rest breaks etc)
Quality checking content
Maintain records of delivery activities, including tracking all set up activity and working with the team to resolve any issues that may arise.
Communicate effectively with internal teams and external customers to ensure clarity and satisfaction in the delivery process.
Review and update delivery procedures and policies to enhance efficiency and customer satisfaction.
Assist in the preparation and distribution of delivery documentation.
Support the delivery team by providing administrative assistance and resolving logistical challenges
Ensure compliance with company policies and industry regulations in all delivery operations.
Support the real time delivery of student exams
Influencing and working closely with Assessment Associates and internal stakeholders
Simultaneously managing tasks for multiple examination series
Supporting invigilator set up and onboarding processes
Managing invigilator payments and timesheets
Undertaking any further tasks necessary to deliver key objectives as required. The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time
Skills And Qualifications
Proven experience in a similar service delivery role
Strong attention to detail
Strong organisational and multitasking skills with attention to detail
Excellent communication and interpersonal skills
Proficiency in using delivery management software and other relevant tools (excel, word etc)
Ability to work independently and as part of a team
Problem-solving skills and a proactive approach to managing service delivery
Working Pattern
37.5 hour core working week
Overtime is available
Flexible working pattern available
During peak times of activity there are restrictions on leave
Some weekend work may be required
Join us and be a part of a team that values innovation, efficiency, and customer satisfaction!
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: GENERAL BUSINESS OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 18510
Role
Assessment Services – Coordinator
Division
Assessment, Standards and Services
Reports to
Assessment Services Delivery Manager
Direct reports
0
Location
Hybrid
The Company
At Pearson our purpose is simple: to help people realise the life they imagine through learning. We enable this in three ways: creating and curating high quality content and assessments, distributing those assessments and content digitally and physically, and building and verifying skills. We believe that every learning opportunity is a chance for a personal breakthrough. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Context
Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.
Assessment Services are a critical part of the support and delivery of Pearson Edexcel qualifications. As a team, we are solution focused, and we move quickly. We are committed to continuous innovation and don’t shy away from challenging the norm in terms of BAU processes.
The customer problems to solve are a key driver across our activity as a division. This translates directly into the services and support; we in turn provide teachers and learners. We have high aspirations to reach as many learners as possible through our qualifications and supporting services over the coming years. This role will work across the wider assessment division, ensuring we’re providing a best-in-class learner experience across all areas.
Position Summary
We are looking for an organised and proactive Delivery Coordinator to join our team. This role is vital in ensuring the smooth and efficient delivery of services to learners and schools. This individual will be responsible for coordinating the logistics of delivery operations end-to-end, building and managing exam schedules, and maintaining clear communication with both internal teams and external customers.
The ideal candidate will have excellent organisational skills, a keen eye for detail, and the ability to manage multiple tasks in a fast-paced environment. They should be solution-oriented and committed to providing exceptional service to our customers.
Key Responsibilities
Working to tight, and immoveable, deadlines
Coordinate, create and manage exam schedules
Quality checking access arrangements (extra time, rest breaks etc)
Quality checking content
Maintain records of delivery activities, including tracking all set up activity and working with the team to resolve any issues that may arise.
Communicate effectively with internal teams and external customers to ensure clarity and satisfaction in the delivery process.
Review and update delivery procedures and policies to enhance efficiency and customer satisfaction.
Assist in the preparation and distribution of delivery documentation.
Support the delivery team by providing administrative assistance and resolving logistical challenges
Ensure compliance with company policies and industry regulations in all delivery operations.
Support the real time delivery of student exams
Influencing and working closely with Assessment Associates and internal stakeholders
Simultaneously managing tasks for multiple examination series
Supporting invigilator set up and onboarding processes
Managing invigilator payments and timesheets
Undertaking any further tasks necessary to deliver key objectives as required. The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time
Skills And Qualifications
Proven experience in a similar service delivery role
Strong attention to detail
Strong organisational and multitasking skills with attention to detail
Excellent communication and interpersonal skills
Proficiency in using delivery management software and other relevant tools (excel, word etc)
Ability to work independently and as part of a team
Problem-solving skills and a proactive approach to managing service delivery
Working Pattern
37.5 hour core working week
Overtime is available
Flexible working pattern available
During peak times of activity there are restrictions on leave
Some weekend work may be required
Join us and be a part of a team that values innovation, efficiency, and customer satisfaction!
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: GENERAL BUSINESS OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 18510
Assessment Services
Role
Assessment Services – Coordinator
Division
Assessment, Standards and Services
Reports to
Assessment Services Delivery Manager
Direct reports
0
Location
Hybrid
The Company
At Pearson our purpose is simple: to help people realise the life they imagine through learning. We enable this in three ways: creating and curating high quality content and assessments, distributing those assessments and content digitally and physically, and building and verifying skills. We believe that every learning opportunity is a chance for a personal breakthrough. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Context
Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.
Assessment Services are a critical part of the support and delivery of Pearson Edexcel qualifications. As a team, we are solution focused, and we move quickly. We are committed to continuous innovation and don’t shy away from challenging the norm in terms of BAU processes.
The customer problems to solve are a key driver across our activity as a division. This translates directly into the services and support; we in turn provide teachers and learners. We have high aspirations to reach as many learners as possible through our qualifications and supporting services over the coming years. This role will work across the wider assessment division, ensuring we’re providing a best-in-class learner experience across all areas.
Position Summary
We are looking for an organised and proactive Delivery Coordinator to join our team. This role is vital in ensuring the smooth and efficient delivery of services to learners and schools. This individual will be responsible for coordinating the logistics of delivery operations end-to-end, building and managing exam schedules, and maintaining clear communication with both internal teams and external customers.
The ideal candidate will have excellent organisational skills, a keen eye for detail, and the ability to manage multiple tasks in a fast-paced environment. They should be solution-oriented and committed to providing exceptional service to our customers.
Key Responsibilities
Working to tight, and immoveable, deadlines
Coordinate, create and manage exam schedules
Quality checking access arrangements (extra time, rest breaks etc)
Quality checking content
Maintain records of delivery activities, including tracking all set up activity and working with the team to resolve any issues that may arise.
Communicate effectively with internal teams and external customers to ensure clarity and satisfaction in the delivery process.
Review and update delivery procedures and policies to enhance efficiency and customer satisfaction.
Assist in the preparation and distribution of delivery documentation.
Support the delivery team by providing administrative assistance and resolving logistical challenges
Ensure compliance with company policies and industry regulations in all delivery operations.
Support the real time delivery of student exams
Influencing and working closely with Assessment Associates and internal stakeholders
Simultaneously managing tasks for multiple examination series
Supporting invigilator set up and onboarding processes
Managing invigilator payments and timesheets
Undertaking any further tasks necessary to deliver key objectives as required. The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time
Skills And Qualifications
Proven experience in a similar service delivery role
Strong attention to detail
Strong organisational and multitasking skills with attention to detail
Excellent communication and interpersonal skills
Proficiency in using delivery management software and other relevant tools (excel, word etc)
Ability to work independently and as part of a team
Problem-solving skills and a proactive approach to managing service delivery
Working Pattern
37.5 hour core working week
Overtime is available
Flexible working pattern available
During peak times of activity there are restrictions on leave
Some weekend work may be required
Join us and be a part of a team that values innovation, efficiency, and customer satisfaction!
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: GENERAL BUSINESS OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 18510
Role
Assessment Services – Coordinator
Division
Assessment, Standards and Services
Reports to
Assessment Services Delivery Manager
Direct reports
0
Location
Hybrid
The Company
At Pearson our purpose is simple: to help people realise the life they imagine through learning. We enable this in three ways: creating and curating high quality content and assessments, distributing those assessments and content digitally and physically, and building and verifying skills. We believe that every learning opportunity is a chance for a personal breakthrough. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Context
Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.
Assessment Services are a critical part of the support and delivery of Pearson Edexcel qualifications. As a team, we are solution focused, and we move quickly. We are committed to continuous innovation and don’t shy away from challenging the norm in terms of BAU processes.
The customer problems to solve are a key driver across our activity as a division. This translates directly into the services and support; we in turn provide teachers and learners. We have high aspirations to reach as many learners as possible through our qualifications and supporting services over the coming years. This role will work across the wider assessment division, ensuring we’re providing a best-in-class learner experience across all areas.
Position Summary
We are looking for an organised and proactive Delivery Coordinator to join our team. This role is vital in ensuring the smooth and efficient delivery of services to learners and schools. This individual will be responsible for coordinating the logistics of delivery operations end-to-end, building and managing exam schedules, and maintaining clear communication with both internal teams and external customers.
The ideal candidate will have excellent organisational skills, a keen eye for detail, and the ability to manage multiple tasks in a fast-paced environment. They should be solution-oriented and committed to providing exceptional service to our customers.
Key Responsibilities
Working to tight, and immoveable, deadlines
Coordinate, create and manage exam schedules
Quality checking access arrangements (extra time, rest breaks etc)
Quality checking content
Maintain records of delivery activities, including tracking all set up activity and working with the team to resolve any issues that may arise.
Communicate effectively with internal teams and external customers to ensure clarity and satisfaction in the delivery process.
Review and update delivery procedures and policies to enhance efficiency and customer satisfaction.
Assist in the preparation and distribution of delivery documentation.
Support the delivery team by providing administrative assistance and resolving logistical challenges
Ensure compliance with company policies and industry regulations in all delivery operations.
Support the real time delivery of student exams
Influencing and working closely with Assessment Associates and internal stakeholders
Simultaneously managing tasks for multiple examination series
Supporting invigilator set up and onboarding processes
Managing invigilator payments and timesheets
Undertaking any further tasks necessary to deliver key objectives as required. The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time
Skills And Qualifications
Proven experience in a similar service delivery role
Strong attention to detail
Strong organisational and multitasking skills with attention to detail
Excellent communication and interpersonal skills
Proficiency in using delivery management software and other relevant tools (excel, word etc)
Ability to work independently and as part of a team
Problem-solving skills and a proactive approach to managing service delivery
Working Pattern
37.5 hour core working week
Overtime is available
Flexible working pattern available
During peak times of activity there are restrictions on leave
Some weekend work may be required
Join us and be a part of a team that values innovation, efficiency, and customer satisfaction!
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: GENERAL BUSINESS OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 18510