After Hours Track & Trace Specialist (US Shift, WFH)
Salary undisclosed
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Job Description:
- Be able to quote customers
- Be able to book freight when needed
- Handle escalations
- Provide clear and concise communication on all loads
- Track and update loads within the TMS
- Ensure carriers are utilizing tracking technology
- Report any delays or issues on shipments
- Ensuring seamless transition of tracking duties to next shift
- Work within account SOPs for updating customers
- Proactively identify and address issues on loads
- Handle inbound calls and emails as well as make outbound when needed
- Meet KPIs
Qualifications:
- At least 1 year of full truckload track and trace
- Able to work in a fast pace environment with a sense of urgency
- Fluent English
- Excellent communication skills, written and verbal (email and phone)
- Google Workspace experience (Gmail, Sheets, Meets, etc.)
- TMS Experience (Aljex preferred)
- Customer service skills
- Attention to detail
Job Description:
- Be able to quote customers
- Be able to book freight when needed
- Handle escalations
- Provide clear and concise communication on all loads
- Track and update loads within the TMS
- Ensure carriers are utilizing tracking technology
- Report any delays or issues on shipments
- Ensuring seamless transition of tracking duties to next shift
- Work within account SOPs for updating customers
- Proactively identify and address issues on loads
- Handle inbound calls and emails as well as make outbound when needed
- Meet KPIs
Qualifications:
- At least 1 year of full truckload track and trace
- Able to work in a fast pace environment with a sense of urgency
- Fluent English
- Excellent communication skills, written and verbal (email and phone)
- Google Workspace experience (Gmail, Sheets, Meets, etc.)
- TMS Experience (Aljex preferred)
- Customer service skills
- Attention to detail