Delivery Fulfillment Analyst
Salary undisclosed
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Reference ID R174305 Updated 03/10/2025
Downstream Supply Chain
Philippines
Makati City
N/A
What's the role?
You will be processing all bulk fuels truck deliveries (automatic and manual) in a timely, accurate and efficient manner until status is completed and ready for invoicing, including monitoring, analyzing, investigating and clearing any errors captured in the system or connected application (CAPS). In addition, the role also supports the Customer Disputes investigation and makes necessary adjustments if needed.
Job Accountabilities
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.
Shell Business Operations Manila
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
Downstream Supply Chain
Philippines
Makati City
N/A
What's the role?
You will be processing all bulk fuels truck deliveries (automatic and manual) in a timely, accurate and efficient manner until status is completed and ready for invoicing, including monitoring, analyzing, investigating and clearing any errors captured in the system or connected application (CAPS). In addition, the role also supports the Customer Disputes investigation and makes necessary adjustments if needed.
Job Accountabilities
- Comply with Health, Safety, Security, and Environment (HSSE) policies and guidelines set by the company.
- Ensure timely compliance with all Mandatory Training and other Business Requirements.
- Collaborate and work with internal and external customers in order to deliver organizational targets.
- Support and participate in Continuous Improvement activities that aim to improve HSSE, service-, and cost- effectiveness and efficiency.
- Ensure all truck movement transactions are recorded in GSAP without errors, incorporating all amendments and corrections before invoicing.
- Monitor, analyze, and investigate all customer disputes/inquiries and process any necessary adjustments using required systems, i.e. SAP-CRM and GSAP.
- Investigate all inconsistent transactions to ensure that the right quantity is invoiced to the right customer.
- Manage day-to-day business interfaces with business partners in OTC, Finance Operations, Supply, Distribution, Retail and B2B.
- Support all focal roles and activities that will be beneficial in meeting day to day targets/deliverables.
- Deliver all month-end activity commitments.
- Ensure documentation and filing is accurate, up to date and accessible.
- Education background: Bachelor's Degree in Mathematics, Engineering or any Business related course.
- Work experience: Preferably minimum 1-2 years of work experience in Logistics, Petroleum and Manufacturing Planning industries.
- Technical skills: Proficient in Excel and other Microsoft Office tools. Experience with SAP is preferred.
- Communication skills: Proficiency in the English language, both oral and written, is required.
- Soft skills required: Attention to detail, analytical approach to problems, ability to collaborate and work in a team.
- Work hours: Must be willing to work flexible shifts (mid or night). Must be willing to render overtime especially during month-end.
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and
- international teams.
- Gain access to a wide range of training and development programmes.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.
Shell Business Operations Manila
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
Reference ID R174305 Updated 03/10/2025
Downstream Supply Chain
Philippines
Makati City
N/A
What's the role?
You will be processing all bulk fuels truck deliveries (automatic and manual) in a timely, accurate and efficient manner until status is completed and ready for invoicing, including monitoring, analyzing, investigating and clearing any errors captured in the system or connected application (CAPS). In addition, the role also supports the Customer Disputes investigation and makes necessary adjustments if needed.
Job Accountabilities
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.
Shell Business Operations Manila
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
Downstream Supply Chain
Philippines
Makati City
N/A
What's the role?
You will be processing all bulk fuels truck deliveries (automatic and manual) in a timely, accurate and efficient manner until status is completed and ready for invoicing, including monitoring, analyzing, investigating and clearing any errors captured in the system or connected application (CAPS). In addition, the role also supports the Customer Disputes investigation and makes necessary adjustments if needed.
Job Accountabilities
- Comply with Health, Safety, Security, and Environment (HSSE) policies and guidelines set by the company.
- Ensure timely compliance with all Mandatory Training and other Business Requirements.
- Collaborate and work with internal and external customers in order to deliver organizational targets.
- Support and participate in Continuous Improvement activities that aim to improve HSSE, service-, and cost- effectiveness and efficiency.
- Ensure all truck movement transactions are recorded in GSAP without errors, incorporating all amendments and corrections before invoicing.
- Monitor, analyze, and investigate all customer disputes/inquiries and process any necessary adjustments using required systems, i.e. SAP-CRM and GSAP.
- Investigate all inconsistent transactions to ensure that the right quantity is invoiced to the right customer.
- Manage day-to-day business interfaces with business partners in OTC, Finance Operations, Supply, Distribution, Retail and B2B.
- Support all focal roles and activities that will be beneficial in meeting day to day targets/deliverables.
- Deliver all month-end activity commitments.
- Ensure documentation and filing is accurate, up to date and accessible.
- Education background: Bachelor's Degree in Mathematics, Engineering or any Business related course.
- Work experience: Preferably minimum 1-2 years of work experience in Logistics, Petroleum and Manufacturing Planning industries.
- Technical skills: Proficient in Excel and other Microsoft Office tools. Experience with SAP is preferred.
- Communication skills: Proficiency in the English language, both oral and written, is required.
- Soft skills required: Attention to detail, analytical approach to problems, ability to collaborate and work in a team.
- Work hours: Must be willing to work flexible shifts (mid or night). Must be willing to render overtime especially during month-end.
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and
- international teams.
- Gain access to a wide range of training and development programmes.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.
Shell Business Operations Manila
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.