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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

L1 Desktop Support Associate

Salary undisclosed
Checking job availability...
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A Level 1 (L1) Desktop Support Associate is the first point of contact for end-users experiencing technical issues. They provide basic troubleshooting and support for hardware, software, and network problems, aiming to resolve issues quickly and efficiently. Here's a comprehensive job description:

Job Title: L1 Desktop Support Associate

Job Summary:

The L1 Desktop Support Associate provides first-line technical assistance to end-users, ensuring timely resolution of hardware and software issues. This role requires excellent customer service skills, strong problem-solving abilities, and a solid understanding of basic IT concepts. The L1 Support Associate is responsible for logging, tracking, and escalating incidents and service requests, contributing to a positive user experience and efficient IT operations.

Responsibilities:

First-Line Support: Serve as the initial point of contact for end-users via phone, email, chat, or in person.

  • Provide timely and accurate responses to user inquiries and technical issues.
  • Assist users with basic troubleshooting for hardware, software, and network problems.

Incident Management: Accurately log and track all support requests and incidents in the ticketing system.

  • Prioritize and manage support requests according to established service level agreements (SLAs).
  • Escalate complex issues to higher-level support teams (L2/L3) as needed.
  • Follow up with users to ensure issue resolution and satisfaction.

Hardware and Software Support:

  • Troubleshoot and resolve issues related to desktop computers, laptops, printers, peripherals, and mobile devices.
  • Install, configure, and update operating systems and software applications.
  • Perform basic hardware maintenance and repairs.
  • Assist with password resets, and account unlockings.

Network Support:

  • Assist users with basic network connectivity issues, including Wi-Fi and wired connections.
  • Troubleshoot basic network printing problems.

Documentation and Knowledge Base:

  • Document troubleshooting steps and solutions in the knowledge base.
  • Contribute to the development of user guides and FAQs.
  • Stay up-to-date with current technologies and best practices.

Customer Service:

  • Maintain a professional and courteous demeanor when interacting with users.
  • Provide clear and concise instructions and explanations.
  • Ensure a positive user experience by resolving issues efficiently and effectively.

Qualifications:

  • Bachelor's degree in Information Technology or a related field
  • Open to fresh graduate - with internship background in ServiceDesk / HelpDesk
  • Excellent communication and customer service skills.
  • Basic knowledge of Windows and macOS operating systems.
  • Familiarity with common software applications (e.g., Microsoft Office Suite).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Ability to work independently and as part of a team.
  • Ability to follow written and verbal instructions.
  • Strong organizational skills.

Shift Schedule: Shifting Schedule - will also support US counter partners

Work Setup: Onsite, BGC Office

Headcount needed: 3 Headcount

A Level 1 (L1) Desktop Support Associate is the first point of contact for end-users experiencing technical issues. They provide basic troubleshooting and support for hardware, software, and network problems, aiming to resolve issues quickly and efficiently. Here's a comprehensive job description:

Job Title: L1 Desktop Support Associate

Job Summary:

The L1 Desktop Support Associate provides first-line technical assistance to end-users, ensuring timely resolution of hardware and software issues. This role requires excellent customer service skills, strong problem-solving abilities, and a solid understanding of basic IT concepts. The L1 Support Associate is responsible for logging, tracking, and escalating incidents and service requests, contributing to a positive user experience and efficient IT operations.

Responsibilities:

First-Line Support: Serve as the initial point of contact for end-users via phone, email, chat, or in person.

  • Provide timely and accurate responses to user inquiries and technical issues.
  • Assist users with basic troubleshooting for hardware, software, and network problems.

Incident Management: Accurately log and track all support requests and incidents in the ticketing system.

  • Prioritize and manage support requests according to established service level agreements (SLAs).
  • Escalate complex issues to higher-level support teams (L2/L3) as needed.
  • Follow up with users to ensure issue resolution and satisfaction.

Hardware and Software Support:

  • Troubleshoot and resolve issues related to desktop computers, laptops, printers, peripherals, and mobile devices.
  • Install, configure, and update operating systems and software applications.
  • Perform basic hardware maintenance and repairs.
  • Assist with password resets, and account unlockings.

Network Support:

  • Assist users with basic network connectivity issues, including Wi-Fi and wired connections.
  • Troubleshoot basic network printing problems.

Documentation and Knowledge Base:

  • Document troubleshooting steps and solutions in the knowledge base.
  • Contribute to the development of user guides and FAQs.
  • Stay up-to-date with current technologies and best practices.

Customer Service:

  • Maintain a professional and courteous demeanor when interacting with users.
  • Provide clear and concise instructions and explanations.
  • Ensure a positive user experience by resolving issues efficiently and effectively.

Qualifications:

  • Bachelor's degree in Information Technology or a related field
  • Open to fresh graduate - with internship background in ServiceDesk / HelpDesk
  • Excellent communication and customer service skills.
  • Basic knowledge of Windows and macOS operating systems.
  • Familiarity with common software applications (e.g., Microsoft Office Suite).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Ability to work independently and as part of a team.
  • Ability to follow written and verbal instructions.
  • Strong organizational skills.

Shift Schedule: Shifting Schedule - will also support US counter partners

Work Setup: Onsite, BGC Office

Headcount needed: 3 Headcount