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Technical Support Specialist

Salary undisclosed

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Job Title: Technical Support

Location – 8745 Paseo de Roxas corner Villar Street, Makati City 1226 Philippines )

Job Type –12 months extendable contract

Work Mode –onsite

Shift –regular shift

Job Description:

Responsible for providing technical support for mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction. Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.

Qualifications:

  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Experience working with technology partners and cross-functional teams. Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure. Preferred

Certifications:

ITIL Foundation Certification Certified Support Professional (CSP) Certified Help Desk Professional (CHDP)

Job Title: Technical Support

Location – 8745 Paseo de Roxas corner Villar Street, Makati City 1226 Philippines )

Job Type –12 months extendable contract

Work Mode –onsite

Shift –regular shift

Job Description:

Responsible for providing technical support for mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction. Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.

Qualifications:

  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Experience working with technology partners and cross-functional teams. Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure. Preferred

Certifications:

ITIL Foundation Certification Certified Support Professional (CSP) Certified Help Desk Professional (CHDP)