Job Title: Technical Support
Location – 8745 Paseo de Roxas corner Villar Street, Makati City 1226 Philippines )
Job Type –12 months extendable contract
Work Mode –onsite
Shift –regular shift
Job Description:
Responsible for providing technical support for mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction. Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
Qualifications:
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams. Excellent communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure. Preferred
Certifications:
ITIL Foundation Certification Certified Support Professional (CSP) Certified Help Desk Professional (CHDP)
Job Title: Technical Support
Location – 8745 Paseo de Roxas corner Villar Street, Makati City 1226 Philippines )
Job Type –12 months extendable contract
Work Mode –onsite
Shift –regular shift
Job Description:
Responsible for providing technical support for mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction. Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
Qualifications:
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams. Excellent communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure. Preferred
Certifications:
ITIL Foundation Certification Certified Support Professional (CSP) Certified Help Desk Professional (CHDP)