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Director, Global Service Delivery (Client Services)

Salary undisclosed

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Position Summary and Responsibilities:

· Be a key focal point for all activities on a large complex contract. Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets.

· Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner. Proactively works with client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy.

· Understand the competition and works with the client to identify potential areas of growth and ensures growth plans are tied into overall account plan to stem contract erosion.

· Anticipate and proactively identifies and applies current and future industry business trends that could impact the clients business.

· Perform contract crisis management, manages contract scope, commitments, and responsibilities of all parties.

· Lead teams, including team Concentrix to execute contract terms & conditions and drive contract growth enabling breakthrough thinking, conflict resolution, effective communications and managing any cultural differences.

· Ensure Delivery manages all major program / project schedules and contract deliverables that support the client's business with a focus on delivering on every commitment made to the client.

· Anticipate risks & negative trends, effectively assesses these factors and implements the Risk Management System to mitigate events that could jeopardize the contract and revenue goals.

· Ensure an effective communications plan is in place between the client, account team and team Concentrix with the goal of no organization being surprised.

Position Summary and Responsibilities:

· Be a key focal point for all activities on a large complex contract. Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets.

· Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner. Proactively works with client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy.

· Understand the competition and works with the client to identify potential areas of growth and ensures growth plans are tied into overall account plan to stem contract erosion.

· Anticipate and proactively identifies and applies current and future industry business trends that could impact the clients business.

· Perform contract crisis management, manages contract scope, commitments, and responsibilities of all parties.

· Lead teams, including team Concentrix to execute contract terms & conditions and drive contract growth enabling breakthrough thinking, conflict resolution, effective communications and managing any cultural differences.

· Ensure Delivery manages all major program / project schedules and contract deliverables that support the client's business with a focus on delivering on every commitment made to the client.

· Anticipate risks & negative trends, effectively assesses these factors and implements the Risk Management System to mitigate events that could jeopardize the contract and revenue goals.

· Ensure an effective communications plan is in place between the client, account team and team Concentrix with the goal of no organization being surprised.