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Operations Manager

  • Full Time, onsite
  • Behavior Education Services Team (BEST)
  • Philippines, Philippines
Salary undisclosed

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Job Description

SUMMARY OF FUNCTIONS

Back-Office Operations Manager: supervise daily back-office operations and staff to achieve maximum efficiency and cost-effectiveness. Will ensure that technology is utilized effectively and that staff are well-organized and productive.

An excellent Back-Office Operations Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a back-office operations manager, you must also have excellent customer service and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop objectives for the back-office’s day-to-day activities
  • Supervise and ensure optimal performance of day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze operational statistics
  • Hire, coach and provide training to personnel to maintain high operational standards
  • Evaluate performance with key metrics using KPI systems
  • Prepare reports for different departments or upper management

REQUIREMENTS AND QUALIFICATIONS

  • Proven experience as a BPO, Call Center, Operations or Logistics Manager
  • Experience in customer service is required
  • Knowledge of performance evaluation and KPI systems
  • Solid understanding of reporting procedures
  • Proficient in MS Word and Excel
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be preferred
  • Experience supporting/handling USA clients is a plus

Budget Salary ranges between: PHP40K - PHP55K

Job Description

SUMMARY OF FUNCTIONS

Back-Office Operations Manager: supervise daily back-office operations and staff to achieve maximum efficiency and cost-effectiveness. Will ensure that technology is utilized effectively and that staff are well-organized and productive.

An excellent Back-Office Operations Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a back-office operations manager, you must also have excellent customer service and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop objectives for the back-office’s day-to-day activities
  • Supervise and ensure optimal performance of day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze operational statistics
  • Hire, coach and provide training to personnel to maintain high operational standards
  • Evaluate performance with key metrics using KPI systems
  • Prepare reports for different departments or upper management

REQUIREMENTS AND QUALIFICATIONS

  • Proven experience as a BPO, Call Center, Operations or Logistics Manager
  • Experience in customer service is required
  • Knowledge of performance evaluation and KPI systems
  • Solid understanding of reporting procedures
  • Proficient in MS Word and Excel
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be preferred
  • Experience supporting/handling USA clients is a plus

Budget Salary ranges between: PHP40K - PHP55K