Role & Responsibilities:
•Real time monitoring and Intraday performance management
•Exception Management
•Real time reports- Hourly/ Daily/ Weekly
•Preparing Dashboards
•Analysis and Process development
•Incident tracking, logging and escalations
•Process and Procedure adherence
•Floor & seat management
Required skills:
•Intermediate MS Excel knowledge
•Basic to intermediate windows operating system navigation skills
•Strong written and verbal communication skills
•Ability to interact with all levels of management across various locations
•Ability to build and maintain strong working relationship
•Strong analytical skills
•Comfortable with flexible work timings and willingness to stretch
•With Inbound and Outbound Experience
Role & Responsibilities:
•Real time monitoring and Intraday performance management
•Exception Management
•Real time reports- Hourly/ Daily/ Weekly
•Preparing Dashboards
•Analysis and Process development
•Incident tracking, logging and escalations
•Process and Procedure adherence
•Floor & seat management
Required skills:
•Intermediate MS Excel knowledge
•Basic to intermediate windows operating system navigation skills
•Strong written and verbal communication skills
•Ability to interact with all levels of management across various locations
•Ability to build and maintain strong working relationship
•Strong analytical skills
•Comfortable with flexible work timings and willingness to stretch
•With Inbound and Outbound Experience