Work Setup: Hybrid at The Hideout, Clark, Pampanga with ability to travel to Sanctum, SM - North EDSA, QC
We are seeking a resourceful and experienced Team Lead, IT Systems, to lead and manage a team responsible for the smooth operation and optimization of our call center's IT infrastructure. You will bridge the gap between IT and call center operations, ensuring efficient technology usage, resolving technical issues, and driving continuous improvement.
If you are interested, you can access your instant interview here: https://alpharun.com/i/Vc8iOIm2KJn2_h-YEEkQe
What are the required qualifications of a Team Lead, IT Systems?
- Bachelor's degree in Information Technology (IT), Computer Science, or a related field (preferred).
- Minimum 5 years of experience in a technical role within a call center environment.
- Proven leadership and team management experience.
- Strong understanding of IT infrastructure, network systems, and call center technologies.
- Excellent communication, collaboration, and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and work independently in a fast-paced environment.
- Problem-solving and analytical skills.
- Proven Google Workspace Administrator experience
- Experience working with VMware vSphere, SAN and physical servers
- Experience managing an Active Directory infrastructure, Windows and Linux servers
- Experience managing collaboration solutions like Office 365, Google Workspace.
- Experience with IAM solutions like Entra ID a plus
- Experience working with AWS, specially EC2, Route53, ELB, ACM.
- Experience with backup solutions for virtualized environment, bare-metal and AWS cloud.
- Knowledge of scripting and automation using PowerShell, Bash, or similar languages.
- Experience with project management methodologies is a plus.
Core Competencies:
- IT Systems Leadership & Management
- Call Center IT Expertise (CRM, ACD, IVR, Network)
- Technical Troubleshooting & Problem Solving
- IT & Call Center Operations Alignment
- Training & Development for IT Staff
- Communication & Collaboration
- Project Management (optional)
- Emerging Technology Awareness (Cloud, AI, Automation)
- Call Center Performance Analysis & Improvement
- Strategic IT Planning & Advocacy
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space
- Free lunch provided daily
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Work Setup: Hybrid at The Hideout, Clark, Pampanga with ability to travel to Sanctum, SM - North EDSA, QC
We are seeking a resourceful and experienced Team Lead, IT Systems, to lead and manage a team responsible for the smooth operation and optimization of our call center's IT infrastructure. You will bridge the gap between IT and call center operations, ensuring efficient technology usage, resolving technical issues, and driving continuous improvement.
If you are interested, you can access your instant interview here: https://alpharun.com/i/Vc8iOIm2KJn2_h-YEEkQe
What are the required qualifications of a Team Lead, IT Systems?
- Bachelor's degree in Information Technology (IT), Computer Science, or a related field (preferred).
- Minimum 5 years of experience in a technical role within a call center environment.
- Proven leadership and team management experience.
- Strong understanding of IT infrastructure, network systems, and call center technologies.
- Excellent communication, collaboration, and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and work independently in a fast-paced environment.
- Problem-solving and analytical skills.
- Proven Google Workspace Administrator experience
- Experience working with VMware vSphere, SAN and physical servers
- Experience managing an Active Directory infrastructure, Windows and Linux servers
- Experience managing collaboration solutions like Office 365, Google Workspace.
- Experience with IAM solutions like Entra ID a plus
- Experience working with AWS, specially EC2, Route53, ELB, ACM.
- Experience with backup solutions for virtualized environment, bare-metal and AWS cloud.
- Knowledge of scripting and automation using PowerShell, Bash, or similar languages.
- Experience with project management methodologies is a plus.
Core Competencies:
- IT Systems Leadership & Management
- Call Center IT Expertise (CRM, ACD, IVR, Network)
- Technical Troubleshooting & Problem Solving
- IT & Call Center Operations Alignment
- Training & Development for IT Staff
- Communication & Collaboration
- Project Management (optional)
- Emerging Technology Awareness (Cloud, AI, Automation)
- Call Center Performance Analysis & Improvement
- Strategic IT Planning & Advocacy
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space
- Free lunch provided daily
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?