Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Technical Support Representative (SaaS/Software Applications)

Salary undisclosed
Checking job availability...
Original
Simplified

Work Setup: Permanent Remote

What does a day in the life as a TSR II (Software Application Support - SaaS & API) look like?

  • Provide exceptional technical support to customers via phone, email, and chat.
  • Handle complex technical issues across multiple client's products, CMMS, Edge, and DataHub.
  • Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
  • Manage support content and video management.
  • Work with Engineering teams to resolve issues and provide feedback to product development teams.
  • Handle escalations from Tier 1 Support Representatives.
  • Offer "premium Support" to key customers.
  • Create custom reports and dashboards.

What are the required qualifications for an a TSR II (Software Application Support - SaaS & API)?

  • Graduate/Undergraduate - Match the technical requirements experience
  • 3-5 Years of Experience in Technical Support for SaaS/Software Applications
  • In-depth technical knowledge and understanding of software, APIs, and databases.
  • Familiarity with customer service software and ticketing systems.
  • Experience with data analysis and reporting.
  • Familiarity with Intercom and SQL scripting is a plus

Ninja Perks and Benefits

*Full time employees

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development

If you're interested, you can access your instant interview here: https://alpharun.com/i/Ms7s8X_vRVQkzP0x7SC1L

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Work Setup: Permanent Remote

What does a day in the life as a TSR II (Software Application Support - SaaS & API) look like?

  • Provide exceptional technical support to customers via phone, email, and chat.
  • Handle complex technical issues across multiple client's products, CMMS, Edge, and DataHub.
  • Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
  • Manage support content and video management.
  • Work with Engineering teams to resolve issues and provide feedback to product development teams.
  • Handle escalations from Tier 1 Support Representatives.
  • Offer "premium Support" to key customers.
  • Create custom reports and dashboards.

What are the required qualifications for an a TSR II (Software Application Support - SaaS & API)?

  • Graduate/Undergraduate - Match the technical requirements experience
  • 3-5 Years of Experience in Technical Support for SaaS/Software Applications
  • In-depth technical knowledge and understanding of software, APIs, and databases.
  • Familiarity with customer service software and ticketing systems.
  • Experience with data analysis and reporting.
  • Familiarity with Intercom and SQL scripting is a plus

Ninja Perks and Benefits

*Full time employees

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development

If you're interested, you can access your instant interview here: https://alpharun.com/i/Ms7s8X_vRVQkzP0x7SC1L

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?