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Overview
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description
- Processes sales orders in SAP software for QIAGEN products such as consumables, instruments, spare parts, services and licenses from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels
- Ensure product delivery in accordance with customer requirements and manufacturing capabilities.
- Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software.
- Process returns and invoice correction through credit and rebill
- Facilitate in setting up of new customer account
- Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
- Logging all order and logistics complaints from both internal and external customers.
- Follow the QIAGEN’s Global Revenue Recognition Policy.
- Liaise with the RIOM, FDK and Instrumentation team to monitor stock level and/or inventory status
- Coordinate with respective Account Managers on customer enquiries to maintain high levels of customer satisfaction
- Other duties may be required as assigned
- Bachelor's degree holder of any relevant course
- 1-2 years experience in customer service and order fulfillment processes
- Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment. Knowledge and experience using ERP / Order Entry Systems ( SAP is an advantage)
- Knowledge and experience using CRM systems preferably ( Salesforce is an advantage)
- Basic MS Office skills (Outlook, Visio, PowerPoint, Excel)
- Excellent verbal and written communication skills
- Basic knowledge and/or experiences in Life Sciences preferred
- Ability to work in a team environment
- Ability to multi-task and work in a fast-paced environment
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Overview
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description
- Processes sales orders in SAP software for QIAGEN products such as consumables, instruments, spare parts, services and licenses from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels
- Ensure product delivery in accordance with customer requirements and manufacturing capabilities.
- Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software.
- Process returns and invoice correction through credit and rebill
- Facilitate in setting up of new customer account
- Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
- Logging all order and logistics complaints from both internal and external customers.
- Follow the QIAGEN’s Global Revenue Recognition Policy.
- Liaise with the RIOM, FDK and Instrumentation team to monitor stock level and/or inventory status
- Coordinate with respective Account Managers on customer enquiries to maintain high levels of customer satisfaction
- Other duties may be required as assigned
- Bachelor's degree holder of any relevant course
- 1-2 years experience in customer service and order fulfillment processes
- Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment. Knowledge and experience using ERP / Order Entry Systems ( SAP is an advantage)
- Knowledge and experience using CRM systems preferably ( Salesforce is an advantage)
- Basic MS Office skills (Outlook, Visio, PowerPoint, Excel)
- Excellent verbal and written communication skills
- Basic knowledge and/or experiences in Life Sciences preferred
- Ability to work in a team environment
- Ability to multi-task and work in a fast-paced environment
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.