Why TREAT?
TREAT is a fast-growing gaming startup that created a new model - Play to Impact. Based on gamification, TREAT allows pet lovers to co-own & treat a real dog/cat in need (a real-life "Tamagotchi"). TREAT players have earned over 12,000,000 treats, meals, and toys for shelter animals. Our vision is to impact millions of lives by entertaining millions of users.
About the role:
As our Customer Service Representative, you will play an integral role in fostering the relationships between our customers and our company. You'll be at the forefront of resolving customer inquiries, complaints & issues efficiently, aiming for first-contact resolution whenever possible by providing prompt and professional support. Collaborating closely with other departments, you'll contribute to the overall success of the company and gaming experience of our users.
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and other communication channels.
- Assist customers with account-related issues, technical troubleshooting, and gameplay questions.
- Provide guidance and support on game features, mechanics, and strategies.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution whenever possible.
- Accurately and thoroughly document customer interactions in the customer service database.
- Collaborate with relevant departments to escalate and resolve complex issues.
- Stay informed about game updates, events, and promotions to provide accurate information to customers.
- Identify recurring issues and suggest improvements to products or processes to enhance the overall customer experience.
- Uphold company policies and procedures while delivering exceptional customer service.
- Contribute to a positive, collaborative team environment by sharing knowledge and best practices.
Requirements:
- Bachelor’s degree in Communications, Business, or a related field.
- At least 2 years of experience in customer service or a related field/role.
- Excellent written and verbal communication skills in English (American English preferred).
- Strong typing skills and the ability to multitask effectively in a fast-paced environment.
- Proven problem-solving abilities with a customer-centric approach.
- Ability to stay calm and composed under pressure.
- Flexibility to work overtime, including evenings, weekends, and holidays.
- Genuine love for pets, with personal experience in caring for a dog or cat, or involvement in animal shelters.
Advantages:
- Experience in the gaming industry.
Why TREAT?
TREAT is a fast-growing gaming startup that created a new model - Play to Impact. Based on gamification, TREAT allows pet lovers to co-own & treat a real dog/cat in need (a real-life "Tamagotchi"). TREAT players have earned over 12,000,000 treats, meals, and toys for shelter animals. Our vision is to impact millions of lives by entertaining millions of users.
About the role:
As our Customer Service Representative, you will play an integral role in fostering the relationships between our customers and our company. You'll be at the forefront of resolving customer inquiries, complaints & issues efficiently, aiming for first-contact resolution whenever possible by providing prompt and professional support. Collaborating closely with other departments, you'll contribute to the overall success of the company and gaming experience of our users.
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and other communication channels.
- Assist customers with account-related issues, technical troubleshooting, and gameplay questions.
- Provide guidance and support on game features, mechanics, and strategies.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution whenever possible.
- Accurately and thoroughly document customer interactions in the customer service database.
- Collaborate with relevant departments to escalate and resolve complex issues.
- Stay informed about game updates, events, and promotions to provide accurate information to customers.
- Identify recurring issues and suggest improvements to products or processes to enhance the overall customer experience.
- Uphold company policies and procedures while delivering exceptional customer service.
- Contribute to a positive, collaborative team environment by sharing knowledge and best practices.
Requirements:
- Bachelor’s degree in Communications, Business, or a related field.
- At least 2 years of experience in customer service or a related field/role.
- Excellent written and verbal communication skills in English (American English preferred).
- Strong typing skills and the ability to multitask effectively in a fast-paced environment.
- Proven problem-solving abilities with a customer-centric approach.
- Ability to stay calm and composed under pressure.
- Flexibility to work overtime, including evenings, weekends, and holidays.
- Genuine love for pets, with personal experience in caring for a dog or cat, or involvement in animal shelters.
Advantages:
- Experience in the gaming industry.