Virtual Assistant - Admin (Mid-shift, Part time)
Our NDIS/Healthcare client is seeking for a dedicated and detail-oriented After-Hours Virtual Assistant to manage incoming email alerts and recorded messages received after business hours.
The role involves reviewing and responding to these messages promptly, ensuring smooth
coordination of client services and staff scheduling. This is a flexible role, with an expected volume of 2-3 after-hours calls per week, requiring the ability to take action when necessary.
Shift Schedule:
Tuesday-Sunday, or Saturday to Thursday
5pm to 9pm Melbourne (2PM-6PM PH Time):
Respond to incoming phone messages that come in as an email with voice attachment & action acvordingly and communicate via email and/or SMS thru our CRM.
Key Responsibilities:
Monitor and review incoming email alerts and recorded messages received from after-hours phone calls.
Listen to messages and determine appropriate actions:
If a client cancels a service, send an SMS notification via the CRM.
If a staff member calls in sick, review the roster and identify available replacements.
Update and manage records using Brevity (CRM system).
Communicate effectively with team members as needed.
Ensure all tasks are completed accurately and in a timely manner.
Qualifications and Skills:
1-2years previous experience in a customer service, administrative, or virtual assistant role.
Strong communication skills (clear spoken and written English with minimal accent preferred).
Ability to learn new software quickly (experience with Brevity or similar CRMs is a plus).
High attention to detail and problem-solving skills.
Ability to work independently and take initiative when handling urgent matters.
Flexibility to work evenings and weekends as needed.
Preferred Qualifications:
Experience in the healthcare, disability support, or aged care industry.
Previous experience in workforce scheduling or rostering.
Familiarity with SMS and email communication tools.
Our NDIS/Healthcare client is seeking for a dedicated and detail-oriented After-Hours Virtual Assistant to manage incoming email alerts and recorded messages received after business hours.
The role involves reviewing and responding to these messages promptly, ensuring smooth
coordination of client services and staff scheduling. This is a flexible role, with an expected volume of 2-3 after-hours calls per week, requiring the ability to take action when necessary.
Shift Schedule:
Tuesday-Sunday, or Saturday to Thursday
5pm to 9pm Melbourne (2PM-6PM PH Time):
Respond to incoming phone messages that come in as an email with voice attachment & action acvordingly and communicate via email and/or SMS thru our CRM.
Key Responsibilities:
● Monitor and review incoming email alerts and recorded messages received from after-hours phone calls.
● Listen to messages and determine appropriate actions:
○ If a client cancels a service, send an SMS notification via the CRM.
○ If a staff member calls in sick, review the roster and identify available replacements.
● Update and manage records using Brevity (CRM system).
● Communicate effectively with team members as needed.
● Ensure all tasks are completed accurately and in a timely manner.
Qualifications and Skills:
● 1-2years previous experience in a customer service, administrative, or virtual assistant role.
● Strong communication skills (clear spoken and written English with minimal accent preferred).
● Ability to learn new software quickly (experience with Brevity or similar CRMs is a plus).
● High attention to detail and problem-solving skills.
● Ability to work independently and take initiative when handling urgent matters.
● Flexibility to work evenings and weekends as needed.
Preferred Qualifications:
● Experience in the healthcare, disability support, or aged care industry.
● Previous experience in workforce scheduling or rostering.
● Familiarity with SMS and email communication tools.