Front Office Supervisor
Salary undisclosed
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Duties And Responsibilities
- Greet guests upon arrival and ensure a warm, professional welcome.
- Handle guest check-ins, check-outs, and reservations efficiently.
- Address guest inquiries, requests, and complaints professionally and promptly.
- Provide information about hotel services, amenities, and local attractions.
- Supervise and support front desk staff in daily operations.
- Ensure smooth coordination between the front office and other departments.
- Maintain accurate records of guest information, room availability, and billing.
- Process payments, invoices, and handle cash/credit transactions securely.
- Assist in training new front desk employees on hospitality standards and procedures.
- Schedule and manage front office staff to ensure adequate coverage.
- Monitor employee performance and provide feedback to enhance service quality.
- Manage room reservations, cancellations, and modifications.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Maintain front office supplies and ensure all equipment is functioning properly.
- Ensure compliance with hotel policies, safety procedures, and guest privacy regulations.
- Handle emergency situations, including security incidents and medical emergencies, by following hotel protocols.
- Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
- Strong knowledge of hotel management software (e.g., Opera, PMS, or similar).
- Excellent communication, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment and handle stressful situations professionally.
- Flexibility to work various shifts, including weekends and holidays.
Duties And Responsibilities
- Greet guests upon arrival and ensure a warm, professional welcome.
- Handle guest check-ins, check-outs, and reservations efficiently.
- Address guest inquiries, requests, and complaints professionally and promptly.
- Provide information about hotel services, amenities, and local attractions.
- Supervise and support front desk staff in daily operations.
- Ensure smooth coordination between the front office and other departments.
- Maintain accurate records of guest information, room availability, and billing.
- Process payments, invoices, and handle cash/credit transactions securely.
- Assist in training new front desk employees on hospitality standards and procedures.
- Schedule and manage front office staff to ensure adequate coverage.
- Monitor employee performance and provide feedback to enhance service quality.
- Manage room reservations, cancellations, and modifications.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Maintain front office supplies and ensure all equipment is functioning properly.
- Ensure compliance with hotel policies, safety procedures, and guest privacy regulations.
- Handle emergency situations, including security incidents and medical emergencies, by following hotel protocols.
- Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
- Strong knowledge of hotel management software (e.g., Opera, PMS, or similar).
- Excellent communication, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment and handle stressful situations professionally.
- Flexibility to work various shifts, including weekends and holidays.