Helpdesk Analyst I - Formal Qualification Training Provided
Job Highlights
- Exposure to the latest cloud technologies from 365 to generative AI to cyber security
- Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms.
- Exceptional company culture. A++ morale score
The right candidate will:
- Resolve level 1 incidents and follow escalation protocols.
- Provide timely and exception service by communicating with end users and vendors via phone and email.
- Maintain up to date time entries, records and documentation.
- Coordinate with Partner on onsite support and client management level requests.
- Work on Windows, Office, Exchange, On-Premises and Active Directory.
- Perform Adhoc Tasks – advise on platform downtime, recommend process and policies and report ticket failures.
- Proactive learning and development to enhance skills.
- The Helpdesk Analyst is a service delivery function reporting directly to the Regional Manager.
Skills and Attributes
- Intermediate desktop computer and network troubleshooting skills
- Intermediate installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router.
- Intermediate knowledge of Microsoft Windows Desktop platforms
- Intermediate knowledge of Microsoft Office platforms
- Intermediate knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms
- Intermediate knowledge of Active Directory.
- Intermediate knowledge of Microsoft 365 and Office 365 product suites
- Experience with remote desktop or remote-control tools such as TeamViewer
- Experience with creating, updating and reviewing documentation and IT / network diagrams.
Soft Skills
- Attention to detail.
- Team player
- Quick thinking and autonomous decision making
- Fluent verbal and written English
- Strong customer service and rapport building skills.
- Strong organization skills including demonstrable multi-tasking and planning skills
- Demonstrable time management skills
Qualifications
- Minimum IT diploma level education or relevant IT certification
- Experience in a customer service role such as hospitality or demonstrable training in customer service i.e. call center training.
- Minimum 2 year in an equivalent customer facing IT support role in a B2B environment.
Get Unstuck [And Act Now!]:
Are you stuck in a technical role that has failed to provide an environment of professional development and growth? Are you looking to enhance your skills and set yourself up for a bright future.
Benchmark 365 is on the lookout to employ a Helpdesk Analyst I to join our service desktop team in our Cebu Business Park Office.
The role provides for high exposure to the latest technology, formal qualification training and a great work environment.
What’s In Store For you:
- Competitive package, we pay based on tenure/experience.
- Leave Entitlements
- HMO with Dental Coverage
- Paid Certifications.
Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.
No more career limits - join the fastest growing professional service team in the managed services industry today.
Note: Apply only when you are from Cebu and if you are willing to go to our onsite office (AIA Building) on a daily basis.
Helpdesk Analyst I - Formal Qualification Training Provided
Job Highlights
- Exposure to the latest cloud technologies from 365 to generative AI to cyber security
- Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms.
- Exceptional company culture. A++ morale score
The right candidate will:
- Resolve level 1 incidents and follow escalation protocols.
- Provide timely and exception service by communicating with end users and vendors via phone and email.
- Maintain up to date time entries, records and documentation.
- Coordinate with Partner on onsite support and client management level requests.
- Work on Windows, Office, Exchange, On-Premises and Active Directory.
- Perform Adhoc Tasks – advise on platform downtime, recommend process and policies and report ticket failures.
- Proactive learning and development to enhance skills.
- The Helpdesk Analyst is a service delivery function reporting directly to the Regional Manager.
Skills and Attributes
- Intermediate desktop computer and network troubleshooting skills
- Intermediate installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router.
- Intermediate knowledge of Microsoft Windows Desktop platforms
- Intermediate knowledge of Microsoft Office platforms
- Intermediate knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms
- Intermediate knowledge of Active Directory.
- Intermediate knowledge of Microsoft 365 and Office 365 product suites
- Experience with remote desktop or remote-control tools such as TeamViewer
- Experience with creating, updating and reviewing documentation and IT / network diagrams.
Soft Skills
- Attention to detail.
- Team player
- Quick thinking and autonomous decision making
- Fluent verbal and written English
- Strong customer service and rapport building skills.
- Strong organization skills including demonstrable multi-tasking and planning skills
- Demonstrable time management skills
Qualifications
- Minimum IT diploma level education or relevant IT certification
- Experience in a customer service role such as hospitality or demonstrable training in customer service i.e. call center training.
- Minimum 2 year in an equivalent customer facing IT support role in a B2B environment.
Get Unstuck [And Act Now!]:
Are you stuck in a technical role that has failed to provide an environment of professional development and growth? Are you looking to enhance your skills and set yourself up for a bright future.
Benchmark 365 is on the lookout to employ a Helpdesk Analyst I to join our service desktop team in our Cebu Business Park Office.
The role provides for high exposure to the latest technology, formal qualification training and a great work environment.
What’s In Store For you:
- Competitive package, we pay based on tenure/experience.
- Leave Entitlements
- HMO with Dental Coverage
- Paid Certifications.
Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.
No more career limits - join the fastest growing professional service team in the managed services industry today.
Note: Apply only when you are from Cebu and if you are willing to go to our onsite office (AIA Building) on a daily basis.