Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Scheduling Analyst | WFM

Salary undisclosed
Checking job availability...
Original
Simplified

Generates schedules for the assigned programs / campaigns, ensuring adherence to service goals and Client requirements.

  • Provide agents with a working schedule for the business week, incorporating all Client requirements (i.e. retraining, call backs) as well as forecasting and scheduling assumptions.
  • Analyzes volume arrival and other pertinent patterns by gathering data from WFM tools.
  • Staffs the appropriate number of agents at the proper time based on recent / historical call arrival patterns. Addresses issues or discrepancies with the Client’s own call arrival patterns against the account’s / program’s actual arrival patterns for the site.
  • Regularly monitors trends and flags any changes that may impact resource allocation.
  • Recommends solutions to scheduling conflicts and / or special scheduling requests.
  • Coordinates with Operation POCs for activities (i.e. phone, non-phone) that need to be scheduled.
  • Gathers, compiles and processes all headcount reports, leave and schedule requests.
  • Provides the program with realistic schedules based on current manpower resources and performance.

Qualifications:

  • At least with 1 year relevant Experience ( RTA, Scheduler & etc.)
  • Amenable to work Onsite ( Vertis North, Quezon City)
  • Amenable work on Shifting Schedule

Generates schedules for the assigned programs / campaigns, ensuring adherence to service goals and Client requirements.

  • Provide agents with a working schedule for the business week, incorporating all Client requirements (i.e. retraining, call backs) as well as forecasting and scheduling assumptions.
  • Analyzes volume arrival and other pertinent patterns by gathering data from WFM tools.
  • Staffs the appropriate number of agents at the proper time based on recent / historical call arrival patterns. Addresses issues or discrepancies with the Client’s own call arrival patterns against the account’s / program’s actual arrival patterns for the site.
  • Regularly monitors trends and flags any changes that may impact resource allocation.
  • Recommends solutions to scheduling conflicts and / or special scheduling requests.
  • Coordinates with Operation POCs for activities (i.e. phone, non-phone) that need to be scheduled.
  • Gathers, compiles and processes all headcount reports, leave and schedule requests.
  • Provides the program with realistic schedules based on current manpower resources and performance.

Qualifications:

  • At least with 1 year relevant Experience ( RTA, Scheduler & etc.)
  • Amenable to work Onsite ( Vertis North, Quezon City)
  • Amenable work on Shifting Schedule