Settlement Operations Manager / Officer
Salary undisclosed
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Company Description:
CIMB Bank Philippines is a digital-only commercial bank that offers innovative mobile-first digital banking solutions to millions of Filipinos. The Bank has received numerous international awards and is part of the CIMB Group, the 5th largest bank in ASEAN. Deposits are insured by PDIC, and the Bank is regulated by the Bangko Sentral ng Pilipinas.
Responsibilities:
- Ensure timely and accurate processing of all transactions including customer payments, fund transfer, interbank transactions and card issuance and delivery.
- Responsible for daily reconciliation settlement of assigned partners and ensure that all transactions have been accurately recorded and processed within approved turnaround time
- Monitor the funding and pre-funding movements of CIMB wallets with partners and manage settlement funds between bank and other financial institutions.
- Ensure 3rd party providers, for card issuance and delivery, consistently meets SLA.
- Responsible for keeping card supplies/inventories within approved stock minimum level.
- Process new card issuance requests, card renewals, and redelivery requests, ensuring that third-party providers deliver high-quality services that meet established standards.
- Responsible for processing campaign rewards/fulfillment within approved SLA.
- Responsible for resolving all customer related disputes and adjustments endorsed by Customer Service Department and Collections Department.
- Performs investigation of customer complaints tickets, BSP Tickets, chargebacks, dispute cases and escalations from other units of Retail Operations and provides resolution within the standard and agreed TAT.
- Serve as the primary point person for defects management and the follow-through process for system-related issues.
- Timely resolution of disputes and any exception.
- Continuously review and assess settlement processes, policies and procedures to identify opportunities for improvements.
- Acts as back up in providing support to different departments in relation to funds movements.
- Collaborate with internal customers from other departments and other work streams of the Bank for service requirements, inquiries and instructions.
- Support tests related to system enhancement.
- Ensure proper management of bank data to include customers, partners and various channels.
- Ensure BAU is achieved, and service level agreements are observed.
- Ensure security controls are in place, compliance with both internal and external regulations is adhered to, and operational risk is minimized.
- Communicate effectively with customers, merchants, and card issuers to gather information and resolve cases.
- Participate in other operational functions as required.
- Performs all other tasks, duties and responsibilities that may be assigned from time to time
Qualifications:
- Bachelor’s Degree in Accounting, Accounting Information, Management, Financial Management, Economics or other Business related course
- At least 3 years of relevant experience
- Strong financial background
- Strong Settlement and Reconciliations background in Consumer Banking and Cards
- Understanding of bank products and services
- Strong sense of initiative and work ethics
- Strong analytical and problem-solving skills
- Strong attention to details and accuracy
- Strong interpersonal and communication skills
- Decision making capabilities
- Ability to train other team members
Company Description:
CIMB Bank Philippines is a digital-only commercial bank that offers innovative mobile-first digital banking solutions to millions of Filipinos. The Bank has received numerous international awards and is part of the CIMB Group, the 5th largest bank in ASEAN. Deposits are insured by PDIC, and the Bank is regulated by the Bangko Sentral ng Pilipinas.
Responsibilities:
- Ensure timely and accurate processing of all transactions including customer payments, fund transfer, interbank transactions and card issuance and delivery.
- Responsible for daily reconciliation settlement of assigned partners and ensure that all transactions have been accurately recorded and processed within approved turnaround time
- Monitor the funding and pre-funding movements of CIMB wallets with partners and manage settlement funds between bank and other financial institutions.
- Ensure 3rd party providers, for card issuance and delivery, consistently meets SLA.
- Responsible for keeping card supplies/inventories within approved stock minimum level.
- Process new card issuance requests, card renewals, and redelivery requests, ensuring that third-party providers deliver high-quality services that meet established standards.
- Responsible for processing campaign rewards/fulfillment within approved SLA.
- Responsible for resolving all customer related disputes and adjustments endorsed by Customer Service Department and Collections Department.
- Performs investigation of customer complaints tickets, BSP Tickets, chargebacks, dispute cases and escalations from other units of Retail Operations and provides resolution within the standard and agreed TAT.
- Serve as the primary point person for defects management and the follow-through process for system-related issues.
- Timely resolution of disputes and any exception.
- Continuously review and assess settlement processes, policies and procedures to identify opportunities for improvements.
- Acts as back up in providing support to different departments in relation to funds movements.
- Collaborate with internal customers from other departments and other work streams of the Bank for service requirements, inquiries and instructions.
- Support tests related to system enhancement.
- Ensure proper management of bank data to include customers, partners and various channels.
- Ensure BAU is achieved, and service level agreements are observed.
- Ensure security controls are in place, compliance with both internal and external regulations is adhered to, and operational risk is minimized.
- Communicate effectively with customers, merchants, and card issuers to gather information and resolve cases.
- Participate in other operational functions as required.
- Performs all other tasks, duties and responsibilities that may be assigned from time to time
Qualifications:
- Bachelor’s Degree in Accounting, Accounting Information, Management, Financial Management, Economics or other Business related course
- At least 3 years of relevant experience
- Strong financial background
- Strong Settlement and Reconciliations background in Consumer Banking and Cards
- Understanding of bank products and services
- Strong sense of initiative and work ethics
- Strong analytical and problem-solving skills
- Strong attention to details and accuracy
- Strong interpersonal and communication skills
- Decision making capabilities
- Ability to train other team members