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Customer Service Assistant

Salary undisclosed

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DUTIES AND RESPONSIBILITIES:

  • Receive queries, requests, and complaints from clients via phone call
  • Provide appropriate response to clients and take appropriate action for each call
  • Provide proper validation and pre-screening of requests
  • Follow up customer calls where necessary
  • Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
  • Document all call information according to standard operating procedures
  • Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
  • Ensure 100% accuracy of all encoded information in the system, as authorized
  • Reply to emails within at least 72 hours from receipt

QUALIFICATIONS:

  • Graduate of any four (4) year Bachelor's Degree
  • Experience in Customer Service would be an advantage, but fresh graduates are welcome to apply!
  • Good communication skills
  • Amenable to work on-site in Pasay City
  • Amenable to work with rotational shift

DUTIES AND RESPONSIBILITIES:

  • Receive queries, requests, and complaints from clients via phone call
  • Provide appropriate response to clients and take appropriate action for each call
  • Provide proper validation and pre-screening of requests
  • Follow up customer calls where necessary
  • Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
  • Document all call information according to standard operating procedures
  • Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
  • Ensure 100% accuracy of all encoded information in the system, as authorized
  • Reply to emails within at least 72 hours from receipt

QUALIFICATIONS:

  • Graduate of any four (4) year Bachelor's Degree
  • Experience in Customer Service would be an advantage, but fresh graduates are welcome to apply!
  • Good communication skills
  • Amenable to work on-site in Pasay City
  • Amenable to work with rotational shift