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DUTIES AND RESPONSIBILITIES:
- Receive queries, requests, and complaints from clients via phone call
- Provide appropriate response to clients and take appropriate action for each call
- Provide proper validation and pre-screening of requests
- Follow up customer calls where necessary
- Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
- Document all call information according to standard operating procedures
- Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
- Ensure 100% accuracy of all encoded information in the system, as authorized
- Reply to emails within at least 72 hours from receipt
QUALIFICATIONS:
- Graduate of any four (4) year Bachelor's Degree
- Experience in Customer Service would be an advantage, but fresh graduates are welcome to apply!
- Good communication skills
- Amenable to work on-site in Pasay City
- Amenable to work with rotational shift
DUTIES AND RESPONSIBILITIES:
- Receive queries, requests, and complaints from clients via phone call
- Provide appropriate response to clients and take appropriate action for each call
- Provide proper validation and pre-screening of requests
- Follow up customer calls where necessary
- Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
- Document all call information according to standard operating procedures
- Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
- Ensure 100% accuracy of all encoded information in the system, as authorized
- Reply to emails within at least 72 hours from receipt
QUALIFICATIONS:
- Graduate of any four (4) year Bachelor's Degree
- Experience in Customer Service would be an advantage, but fresh graduates are welcome to apply!
- Good communication skills
- Amenable to work on-site in Pasay City
- Amenable to work with rotational shift