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IT Help Desk Analyst

Salary undisclosed

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Job Summary:

Designs, implements, and maintains IT infrastructure and related system software and utilities to ensure an effective and efficient system environment aligned to bank standards and to MLPP compliance laws and regulations.

How will you contribute:

  • Manages incidents, problems, change requests, and service requests based on approved process.
  • Resolves process exceptions that arise during normal day-to-day process activities.
  • Tracks and identifies incident, problem, or request that requires increased focus to meet committed service levels.
  • Identifies trends and potential problem sources by reviewing and correlating incident reports and change requests.
  • Performs RCA (Root Cause Analysis) for recurring IT operational issues.
  • Coordinates assessment of the impact, benefit, and risk of proposed changes. Handles other administrative tasks.

What will make you successful:

  • Graduate of IT or any related field of studies
  • At least 4 to 5 years of experience in Technical Support and Operations
  • Applies competent technical skills on networking, server or desktop OS, data communication, messaging, databases, and related IT infrastructure.

Job Summary:

Designs, implements, and maintains IT infrastructure and related system software and utilities to ensure an effective and efficient system environment aligned to bank standards and to MLPP compliance laws and regulations.

How will you contribute:

  • Manages incidents, problems, change requests, and service requests based on approved process.
  • Resolves process exceptions that arise during normal day-to-day process activities.
  • Tracks and identifies incident, problem, or request that requires increased focus to meet committed service levels.
  • Identifies trends and potential problem sources by reviewing and correlating incident reports and change requests.
  • Performs RCA (Root Cause Analysis) for recurring IT operational issues.
  • Coordinates assessment of the impact, benefit, and risk of proposed changes. Handles other administrative tasks.

What will make you successful:

  • Graduate of IT or any related field of studies
  • At least 4 to 5 years of experience in Technical Support and Operations
  • Applies competent technical skills on networking, server or desktop OS, data communication, messaging, databases, and related IT infrastructure.