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NOTE: Interviews will be done ONSITE
The Application Support role is responsible for maintaining and managing business applications, ensuring continuous functionality and reliability. The role involves troubleshooting, incident resolution, and working closely with internal teams and third-party vendors to support application stability and performance. The role also ensures adherence to IT and Audit compliance, security protocols, and ITSM processes.
Job Responsibilities:
- Manage and maintain business applications, ensuring optimal performance and minimal downtime.
- Provide L1 support, troubleshooting application issues, and escalating when necessary.
- Collaborate with system users, software development teams (both local and global), and third-party vendors to resolve application-related issues.
- Maintain support logs, document resolutions, and track system issues to ensure timely and efficient resolution.
- Participate in software testing and validation before deployment. · Provide regular reports and updates on system performance, issues, and resolutions.
- Ensure compliance with IT security policies, data regulations, and IT governance frameworks.
- Assist in implementing and maintaining IT service management (ITSM) best practices.
- Support communication with internal teams and users for reported concerns and application updates.
- Contribute to process improvements and automation of support tasks.
Technical Competencies:
- Experience in application support, system maintenance, and troubleshooting business core applications.
- Strong understanding of ITSM frameworks (ITIL certification is an advantage).
- Knowledge of business applications, CRM (Salesforce preferred), and enterprise software.
- Experience with SQL databases (MS SQL, MySQL, Oracle) and scripting.
- Understanding of system integration, APIs, and application debugging.
- Familiarity with IT ticketing tools such as Jira and ServiceNow. · Knowledge of cloud-based solutions (MS Azure preferred).
- Exposure to mobile applications (Android & iOS) and payment solutions.
- Experience working in multi-cultural and offshore environments.
- Strong documentation and reporting skills, including process flows and SOPs. · Basic knowledge of application security, compliance, and IT governance frameworks.
- Ability to learn and adapt to new technologies as required.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Certifications in ITIL or Agile methodologies are a plus.
- Proficient in English and Filipino (both written and spoken)
- At least 2-3 years of experience in application support, system maintenance, or IT service management.
- Exposure to business core applications, back-office solutions, and payment systems.
- Experience working in a multi-cultural and offshore environment.
- Proven ability to troubleshoot and resolve application issues.
#LiveJoyful
NOTE: Interviews will be done ONSITE
The Application Support role is responsible for maintaining and managing business applications, ensuring continuous functionality and reliability. The role involves troubleshooting, incident resolution, and working closely with internal teams and third-party vendors to support application stability and performance. The role also ensures adherence to IT and Audit compliance, security protocols, and ITSM processes.
Job Responsibilities:
- Manage and maintain business applications, ensuring optimal performance and minimal downtime.
- Provide L1 support, troubleshooting application issues, and escalating when necessary.
- Collaborate with system users, software development teams (both local and global), and third-party vendors to resolve application-related issues.
- Maintain support logs, document resolutions, and track system issues to ensure timely and efficient resolution.
- Participate in software testing and validation before deployment. · Provide regular reports and updates on system performance, issues, and resolutions.
- Ensure compliance with IT security policies, data regulations, and IT governance frameworks.
- Assist in implementing and maintaining IT service management (ITSM) best practices.
- Support communication with internal teams and users for reported concerns and application updates.
- Contribute to process improvements and automation of support tasks.
Technical Competencies:
- Experience in application support, system maintenance, and troubleshooting business core applications.
- Strong understanding of ITSM frameworks (ITIL certification is an advantage).
- Knowledge of business applications, CRM (Salesforce preferred), and enterprise software.
- Experience with SQL databases (MS SQL, MySQL, Oracle) and scripting.
- Understanding of system integration, APIs, and application debugging.
- Familiarity with IT ticketing tools such as Jira and ServiceNow. · Knowledge of cloud-based solutions (MS Azure preferred).
- Exposure to mobile applications (Android & iOS) and payment solutions.
- Experience working in multi-cultural and offshore environments.
- Strong documentation and reporting skills, including process flows and SOPs. · Basic knowledge of application security, compliance, and IT governance frameworks.
- Ability to learn and adapt to new technologies as required.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Certifications in ITIL or Agile methodologies are a plus.
- Proficient in English and Filipino (both written and spoken)
- At least 2-3 years of experience in application support, system maintenance, or IT service management.
- Exposure to business core applications, back-office solutions, and payment systems.
- Experience working in a multi-cultural and offshore environment.
- Proven ability to troubleshoot and resolve application issues.
#LiveJoyful