Position Title: - Virtual Medical Assistant
Reporting To: - Team Manager
Location: - Philippines (Remote)
Shift: - 08:00 PM to 05:00 AM PH time.
Compensation: - 28,000 to 31,000 PHP fixed / month
Experience: - 1 to 3 years
Technical Competency:
- Answer inbound calls from unit phone queue and make outbound calls to providers and members regarding authorization request status.
- Accurately enter authorization requests and submitted documents into the authorization system
- Obtain all necessary documentation required to process referrals and requests for covered services
- Respond to inquiries regarding the authorization processes and request statuses from providers, members, and staff from other departments.
- Manage Contact Centre operations – Inbound and Outbound Calls, Email and Chat.
- Appointment Scheduling – Manage Appointments, rescheduling and cancellations.
- Provide customer support and resolve inquiries efficiently.
- Assist with ad-hoc tasks and projects as needed.
Professional Competency:
- Understand requirements from the Team Manager and Clients and provide effective solutions.
- Experience from medical background, preferably in handling US clients.
- Must have excellent communication skills (Written & Verbal).
- A bright, problem-solving mindset + attention to detail
- Personality (enjoy talking to people, and talking to patients in particular [note that this role involves primarily phone-based and virtual patient encounters])
- Adapt to change with ease.
- Treat colleagues and clients with utmost respect.
- Be able to provide value add by going the extra mile.
- Have a never say never attitude.
Qualifications and Experience:
Preferred Qualifications – Bachelors Degree
Acceptable Qualifications - Minimum of a high school degree and completion of associate degree or at least junior in standing college. A college degree or minimum 1 year of experience from medical background. Should have experience in maintaining EMR/EHR.
Perks and Benefits:
- Gain exposure by working directly with global clients.
- International relocation & travel opportunities
- Professional Development & career progression
- Experience fantastic culture & sense of purpose
Position Title: - Virtual Medical Assistant
Reporting To: - Team Manager
Location: - Philippines (Remote)
Shift: - 08:00 PM to 05:00 AM PH time.
Compensation: - 28,000 to 31,000 PHP fixed / month
Experience: - 1 to 3 years
Technical Competency:
- Answer inbound calls from unit phone queue and make outbound calls to providers and members regarding authorization request status.
- Accurately enter authorization requests and submitted documents into the authorization system
- Obtain all necessary documentation required to process referrals and requests for covered services
- Respond to inquiries regarding the authorization processes and request statuses from providers, members, and staff from other departments.
- Manage Contact Centre operations – Inbound and Outbound Calls, Email and Chat.
- Appointment Scheduling – Manage Appointments, rescheduling and cancellations.
- Provide customer support and resolve inquiries efficiently.
- Assist with ad-hoc tasks and projects as needed.
Professional Competency:
- Understand requirements from the Team Manager and Clients and provide effective solutions.
- Experience from medical background, preferably in handling US clients.
- Must have excellent communication skills (Written & Verbal).
- A bright, problem-solving mindset + attention to detail
- Personality (enjoy talking to people, and talking to patients in particular [note that this role involves primarily phone-based and virtual patient encounters])
- Adapt to change with ease.
- Treat colleagues and clients with utmost respect.
- Be able to provide value add by going the extra mile.
- Have a never say never attitude.
Qualifications and Experience:
Preferred Qualifications – Bachelors Degree
Acceptable Qualifications - Minimum of a high school degree and completion of associate degree or at least junior in standing college. A college degree or minimum 1 year of experience from medical background. Should have experience in maintaining EMR/EHR.
Perks and Benefits:
- Gain exposure by working directly with global clients.
- International relocation & travel opportunities
- Professional Development & career progression
- Experience fantastic culture & sense of purpose