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work setup: full onsite
work location: McKinley Hill, Taguig
work sched: shifting sched
qualifications:
at least 1 year work experience as Service Desk / CSR / TSR
good comms
salary range:
up to 32k package
JOB DESCRIPTIONS:
- Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
- Query the User for all relevant information concerning the call made or issue reported by the user.
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Re-route misdirected Calls.
- Escalate tickets not resolvable by SD, in accordance with client’s escalation procedures.
- Provide status updates on Tickets to users.
- Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- Able to make sound decisions and work with minimal supervision.
- Excellent interpersonal skills to foster cooperation among users, support teams and peers.
work setup: full onsite
work location: McKinley Hill, Taguig
work sched: shifting sched
qualifications:
at least 1 year work experience as Service Desk / CSR / TSR
good comms
salary range:
up to 32k package
JOB DESCRIPTIONS:
- Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
- Query the User for all relevant information concerning the call made or issue reported by the user.
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Re-route misdirected Calls.
- Escalate tickets not resolvable by SD, in accordance with client’s escalation procedures.
- Provide status updates on Tickets to users.
- Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- Able to make sound decisions and work with minimal supervision.
- Excellent interpersonal skills to foster cooperation among users, support teams and peers.