BPO - Sales Support Manager (Hybrid Setup)
Salary undisclosed
Checking job availability...
Original
Simplified
The worlds of business and technology have become so intertwined that success in one leads to growth in the other. Sales support managers, in particular, occupy a vital position in coordinating and monitoring the sales activities between agents, vendors, and customers, making communication a core function.
This position is best for candidates with a passion for learning and teaching because training is one of its essential functions. A genuine interest in understanding business solutions goes a long way toward making this job fun and manageable. Working as a Sales Support Manager could open new possibilities.
See if this job is right for you.
How You Spend Your Eight Hours
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
This position is best for candidates with a passion for learning and teaching because training is one of its essential functions. A genuine interest in understanding business solutions goes a long way toward making this job fun and manageable. Working as a Sales Support Manager could open new possibilities.
See if this job is right for you.
How You Spend Your Eight Hours
- Core Responsibilities
- Ensure task, email communication, and quote completion and pipeline management
- Complete individual opportunities to advertise products quoted and suggest additional sales opportunities
- Attend team training on product offerings and solution sets with vendors
- Maintain an active working knowledge base for supplier processes, products, and contacts
- Work with the Operations Department for efficient transitions between signature, submission, order entry, and acceptance
- Additional Responsibilities
- Establish quote responses and supplier options
- Evaluate requests from agents to ensure sales and order receipt
- Generate contracts for sales agents
- Identify risks, issues, and gaps that could affect quotes
- Facilitate and prioritize cross-functional activities related to the quote submitted and managed
- Plans agendas for and facilitates required meetings
- Develop and manage communications, summary reports, and statuses for various audiences
- Provide accurate quote status information in formal briefings, program/project coordination meetings, and written/graphical reports
- Coordinate with various levels of sales, operations, and other functional groups to ensure quotes flow correctly and accurately within internal and carrier cross-functional team tools and resources
- Understand third-party carrier systems and processes
- Manage internal CRM updates, track operational pipeline statuses, and associated tasks daily and weekly
- Review quotes submitted and validated services to ensure accuracy
- Meet organizational scorecard, productivity, and quality metrics
- Serve as primary contact for agents and partners
- Support one or more products within Voice and Data, including additional products during quote submission through order completion
- Provide guidance to other team members on process, procedure, and organizational compliance
- Proactively identify opportunities for improvement in processes and procedures and recommend solutions
- Support multi-location service quotes for partners and agents
- Provide support to (1) resolve systemic process gaps and issues, (2) identify systemic task completion issues and develop solutions to resolve them, and (3) implement appropriate quality assurance mechanisms to ensure quality handoffs between cross-functional groups and compliance across programs/groups
- Develop standards, processes, and procedures for the team
- Perform other duties and responsibilities as assigned
- Bachelors degree in business administration, marketing, or other equivalent fields of study or certifications
- At least two years of related work experience
- Ability to maintain strong customer, business, and field relationships
- Attention to detail
- Ability to identify, negotiate, and solve problems
- Ability to balance competing priorities and adapt quickly in a dynamic environment
- Ability to understand and explain complicated technologies, sales processes, and applications to partners/customers
- Initiative and ability to complete tasks without supervision
- Willingness to work variable schedules as necessary
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
The worlds of business and technology have become so intertwined that success in one leads to growth in the other. Sales support managers, in particular, occupy a vital position in coordinating and monitoring the sales activities between agents, vendors, and customers, making communication a core function.
This position is best for candidates with a passion for learning and teaching because training is one of its essential functions. A genuine interest in understanding business solutions goes a long way toward making this job fun and manageable. Working as a Sales Support Manager could open new possibilities.
See if this job is right for you. ️
How You Spend Your Eight Hours
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
This position is best for candidates with a passion for learning and teaching because training is one of its essential functions. A genuine interest in understanding business solutions goes a long way toward making this job fun and manageable. Working as a Sales Support Manager could open new possibilities.
See if this job is right for you. ️
How You Spend Your Eight Hours
- Core Responsibilities
- Ensure task, email communication, and quote completion and pipeline management
- Complete individual opportunities to advertise products quoted and suggest additional sales opportunities
- Attend team training on product offerings and solution sets with vendors
- Maintain an active working knowledge base for supplier processes, products, and contacts
- Work with the Operations Department for efficient transitions between signature, submission, order entry, and acceptance
- Additional Responsibilities
- Establish quote responses and supplier options
- Evaluate requests from agents to ensure sales and order receipt
- Generate contracts for sales agents
- Identify risks, issues, and gaps that could affect quotes
- Facilitate and prioritize cross-functional activities related to the quote submitted and managed
- Plans agendas for and facilitates required meetings
- Develop and manage communications, summary reports, and statuses for various audiences
- Provide accurate quote status information in formal briefings, program/project coordination meetings, and written/graphical reports
- Coordinate with various levels of sales, operations, and other functional groups to ensure quotes flow correctly and accurately within internal and carrier cross-functional team tools and resources
- Understand third-party carrier systems and processes
- Manage internal CRM updates, track operational pipeline statuses, and associated tasks daily and weekly
- Review quotes submitted and validated services to ensure accuracy
- Meet organizational scorecard, productivity, and quality metrics
- Serve as primary contact for agents and partners
- Support one or more products within Voice and Data, including additional products during quote submission through order completion
- Provide guidance to other team members on process, procedure, and organizational compliance
- Proactively identify opportunities for improvement in processes and procedures and recommend solutions
- Support multi-location service quotes for partners and agents
- Provide support to (1) resolve systemic process gaps and issues, (2) identify systemic task completion issues and develop solutions to resolve them, and (3) implement appropriate quality assurance mechanisms to ensure quality handoffs between cross-functional groups and compliance across programs/groups
- Develop standards, processes, and procedures for the team
- Perform other duties and responsibilities as assigned
- Bachelors degree in business administration, marketing, or other equivalent fields of study or certifications
- At least two years of related work experience
- Ability to maintain strong customer, business, and field relationships
- Attention to detail
- Ability to identify, negotiate, and solve problems
- Ability to balance competing priorities and adapt quickly in a dynamic environment
- Ability to understand and explain complicated technologies, sales processes, and applications to partners/customers
- Initiative and ability to complete tasks without supervision
- Willingness to work variable schedules as necessary
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.