Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Service Desk Engineer (Linux)

Salary undisclosed
Checking job availability...
Original
Simplified

The Service Desk Engineer is responsible for providing Level 1 technical support and

service dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal support and external vendors. The position provides organized triage communication, information and resolutions to customers who have issues pertaining to products and services of the company, as well as internal operations. SD understands software implementation and standard operating environment implementation.

DUTIES AND RESPONSIBILITIES

Provides direct first level of support via telephone, email, web or any other means, such as:

  • Answering RFIs
  • App navigation
  • Onsite and remote assistance
  • Initial troubleshooting using the KB as reference
  • Password resets and ticket routing
  • Escalation to Level 2, 3 and principal when needed
  • Monitors premium hours spent/ renewal of managed support and services.
  • Receives, logs and updates incident reports and service requests; reports recurrence of incidents of the same nature.
  • Tracks follow-ups and service deliveries of logged requests.
  • Configures and maintains of service desk system; provides access management.
  • Coordinates with principal partners and Technical Managers for L3 and L4
  • technical support and management of incidents.
  • Interprets schematics to determine the best solution to incidents and requests for change.

QUALIFICATIONS

  • Must have a degree in Engineering or any Computer Science-related courses
  • Must have at 2-3 years experience in a similar position, working for an IT services and solutions company.
  • Must have experience in Linux Operating System, DBA, or Database administration
  • Preferably RHCSA
  • Amenable to work on shifting schedule
  • Amenable to work in Quezon City

The Service Desk Engineer is responsible for providing Level 1 technical support and

service dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal support and external vendors. The position provides organized triage communication, information and resolutions to customers who have issues pertaining to products and services of the company, as well as internal operations. SD understands software implementation and standard operating environment implementation.

DUTIES AND RESPONSIBILITIES

Provides direct first level of support via telephone, email, web or any other means, such as:

  • Answering RFIs
  • App navigation
  • Onsite and remote assistance
  • Initial troubleshooting using the KB as reference
  • Password resets and ticket routing
  • Escalation to Level 2, 3 and principal when needed
  • Monitors premium hours spent/ renewal of managed support and services.
  • Receives, logs and updates incident reports and service requests; reports recurrence of incidents of the same nature.
  • Tracks follow-ups and service deliveries of logged requests.
  • Configures and maintains of service desk system; provides access management.
  • Coordinates with principal partners and Technical Managers for L3 and L4
  • technical support and management of incidents.
  • Interprets schematics to determine the best solution to incidents and requests for change.

QUALIFICATIONS

  • Must have a degree in Engineering or any Computer Science-related courses
  • Must have at 2-3 years experience in a similar position, working for an IT services and solutions company.
  • Must have experience in Linux Operating System, DBA, or Database administration
  • Preferably RHCSA
  • Amenable to work on shifting schedule
  • Amenable to work in Quezon City