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Senior Virtual Assistant

Salary undisclosed

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We have an exciting Cebu-based opportunity available for a Senior Virtual Assistant to work on day shifts. Work from home or office-based – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

  • Highly competitive salary – paid weekly!
  • HMO enrollment on commencement
  • Additional HMO dependents added each year of service
  • 20 vacation days per year; 7 sick days
  • Annual performance bonuses and incentives
  • Annual salary reviews and increases
  • Free cooked rice, snacks and hot drinks
  • Company polo shirts provided
  • Fantastic, bright and cheerful open-plan work environment
  • Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

  • Promote and continually improve client’s commitment to zero incidents to our people, the environment and the communities in which we operate
  • Working closely with the Customer Care Team Manager to ensure a smooth day to day operations of the Customer Care Team
  • Be committed to client’s core values
  • Health, Safety & Environment. Health, Safety & Environmental assurance is our highest priority
  • Teamwork. Our primary and most valuable asset are our people.
  • Ethics. Make ethical decisions and conduct ethical behaviour
  • Mastery. To strive to be the best in what we do with quality a central focus
  • Productivity. Daily, pursue opportunities to become more productive
  • One way. We believe in everyone working and following our Management System, and working together to continually improve the System

Duties And Qualifications

Responsibilities include, but are not limited to, the following:

  • Commitment to client’s policies and procedures.
  • Inbound and outbound calls for the Customer Care Team and bring first point of contact for clients and technicians.
  • Communicate regularly throughout the day (both verbally and in writing) to customers, electricians and colleagues.
  • Map and plan jobs, schedule and reschedule as required – Job Cycle
  • Raise, update and close off jobs and variations – ensure techs identify repair work with integrity.
  • Prepare jobs for invoicing and process invoices.
  • Raise purchase orders to assist the field team with stock orders.
  • Manage and update technician calendar/ schedule.
  • Document control for preventive maintenance contracts, test results and update master spreadsheet.
  • Sub-contractor licencing and Insurance management
  • Technicians & Contractor Inductions
  • Any other tasks necessary to facilitate smooth operations of the Customer Care Team

Qualifications

  • Maintenance Coordinator
  • Project Management
  • 2+ years in similar scheduling or coordination role, ideally from the service industry
  • Excellent verbal and written communication skills
  • Organised, reliable, with thorough attention to detail
  • Proactive and adaptable, with intuitive grasp of commercial realities
  • Proficient at operating MS Office Suite and SimPRO (or similar scheduling software)

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

  • Location: Cebu
  • Salary:PHP 50000 - PHP 65000
  • Number of Vacancies: 1
We have an exciting Cebu-based opportunity available for a Senior Virtual Assistant to work on day shifts. Work from home or office-based – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

  • Highly competitive salary – paid weekly!
  • HMO enrollment on commencement
  • Additional HMO dependents added each year of service
  • 20 vacation days per year; 7 sick days
  • Annual performance bonuses and incentives
  • Annual salary reviews and increases
  • Free cooked rice, snacks and hot drinks
  • Company polo shirts provided
  • Fantastic, bright and cheerful open-plan work environment
  • Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

  • Promote and continually improve client’s commitment to zero incidents to our people, the environment and the communities in which we operate
  • Working closely with the Customer Care Team Manager to ensure a smooth day to day operations of the Customer Care Team
  • Be committed to client’s core values
  • Health, Safety & Environment. Health, Safety & Environmental assurance is our highest priority
  • Teamwork. Our primary and most valuable asset are our people.
  • Ethics. Make ethical decisions and conduct ethical behaviour
  • Mastery. To strive to be the best in what we do with quality a central focus
  • Productivity. Daily, pursue opportunities to become more productive
  • One way. We believe in everyone working and following our Management System, and working together to continually improve the System

Duties And Qualifications

Responsibilities include, but are not limited to, the following:

  • Commitment to client’s policies and procedures.
  • Inbound and outbound calls for the Customer Care Team and bring first point of contact for clients and technicians.
  • Communicate regularly throughout the day (both verbally and in writing) to customers, electricians and colleagues.
  • Map and plan jobs, schedule and reschedule as required – Job Cycle
  • Raise, update and close off jobs and variations – ensure techs identify repair work with integrity.
  • Prepare jobs for invoicing and process invoices.
  • Raise purchase orders to assist the field team with stock orders.
  • Manage and update technician calendar/ schedule.
  • Document control for preventive maintenance contracts, test results and update master spreadsheet.
  • Sub-contractor licencing and Insurance management
  • Technicians & Contractor Inductions
  • Any other tasks necessary to facilitate smooth operations of the Customer Care Team

Qualifications

  • Maintenance Coordinator
  • Project Management
  • 2+ years in similar scheduling or coordination role, ideally from the service industry
  • Excellent verbal and written communication skills
  • Organised, reliable, with thorough attention to detail
  • Proactive and adaptable, with intuitive grasp of commercial realities
  • Proficient at operating MS Office Suite and SimPRO (or similar scheduling software)

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

  • Location: Cebu
  • Salary:PHP 50000 - PHP 65000
  • Number of Vacancies: 1