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Responsibilities:
- Work with Business Development, Sales and Management Teams to explore business growth. Support the Recruitment team to ensure hiring is completed on time.
- Work with the Quality and Account Leaders to ensure that regular quality monitoring, coaching and performance intervention that develop, motivate and guide teams are implemented to attain successful outcomes and business objectives;
- Implement a regular Reward and Recognition mechanism for the Account
- Lead activities in support of employee satisfaction survey results and other sources of employee feedback;
- Work with the Talent Development team to ensure all required developmental training for supervisors are effectively planned and completed on time;
- Work with HR, Account and Cross-functional leads in identifying and developing a succession plan for all critical positions.
- Lead efforts to uphold compliance in all organizational standard procedures and policies
Qaulifications:
- Bachelor’s degree.
- More than 12 years of management experience; experience managing customer support, technical support, and sales.
- Ability to be creative and resourceful in finding effective solutions to problems and situations.
- Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
- Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
- Ability to be pro-active in developing trust and professional rapport with employees and team members
- Persistence in working through challenges and doing whatever it takes to get the job done.
- Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
- Ability to be strategic in developing solutions and process improvements.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Strong Financial Business/P&L Management skills
Responsibilities:
- Work with Business Development, Sales and Management Teams to explore business growth. Support the Recruitment team to ensure hiring is completed on time.
- Work with the Quality and Account Leaders to ensure that regular quality monitoring, coaching and performance intervention that develop, motivate and guide teams are implemented to attain successful outcomes and business objectives;
- Implement a regular Reward and Recognition mechanism for the Account
- Lead activities in support of employee satisfaction survey results and other sources of employee feedback;
- Work with the Talent Development team to ensure all required developmental training for supervisors are effectively planned and completed on time;
- Work with HR, Account and Cross-functional leads in identifying and developing a succession plan for all critical positions.
- Lead efforts to uphold compliance in all organizational standard procedures and policies
Qaulifications:
- Bachelor’s degree.
- More than 12 years of management experience; experience managing customer support, technical support, and sales.
- Ability to be creative and resourceful in finding effective solutions to problems and situations.
- Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
- Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
- Ability to be pro-active in developing trust and professional rapport with employees and team members
- Persistence in working through challenges and doing whatever it takes to get the job done.
- Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
- Ability to be strategic in developing solutions and process improvements.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Strong Financial Business/P&L Management skills