Role Title: Application Support Engineer
Shift: US hours | 9pm - 6am MNL
Setup: Hybrid | 2-3 days/week (QC/BGC)
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
About the Role:
We are looking for candidates for the role of Application Support Engineer to augment our current L1 support team.
Qualifications:
Must Have
• Knowledgeable in testing enterprise software applications
• Triage issues reported to Help Desk in a timely manner.
• Ability to research, diagnose, troubleshoot, and identify potential solutions for reported issues.
• Adept at interacting directly with business to debug and gather additional information.
• Work with Business Continuity team to provide required evidence of issue and steps to reproduce.
• Proper documentation of known issues and maintaining good knowledge base
• Generate reports for reported issues.
• Strong verbal and written communication skills
Nice to Have
• Familiarity with Guidewire application
• Knowledge about insurance industry
• Experience in writing manual test cases
• Basic programming skills and/or experience in object-oriented programming
Role Title: Application Support Engineer
Shift: US hours | 9pm - 6am MNL
Setup: Hybrid | 2-3 days/week (QC/BGC)
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
About the Role:
We are looking for candidates for the role of Application Support Engineer to augment our current L1 support team.
Qualifications:
Must Have
• Knowledgeable in testing enterprise software applications
• Triage issues reported to Help Desk in a timely manner.
• Ability to research, diagnose, troubleshoot, and identify potential solutions for reported issues.
• Adept at interacting directly with business to debug and gather additional information.
• Work with Business Continuity team to provide required evidence of issue and steps to reproduce.
• Proper documentation of known issues and maintaining good knowledge base
• Generate reports for reported issues.
• Strong verbal and written communication skills
Nice to Have
• Familiarity with Guidewire application
• Knowledge about insurance industry
• Experience in writing manual test cases
• Basic programming skills and/or experience in object-oriented programming