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Job Description

Job Description Summary:

Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Qualification/s
  • Amenable to shifting schedules, and working on weekends and holidays.
  • At least 1 year of experience in answering customer service calls is required.
  • Clear and concise English communication skills.
  • Demonstrated experience following procedures in complex systems overlay (ie multiple platforms)
  • Ability to resolve customer intercom calls in at least 45s, and answer a high volume of parking intercom calls.
  • Good control and resilience as customers are generally calling from the car park exit and tend to be impatient.
  • Ability to navigate multiple systems while talking on the intercom.
  • Display a high level of resilience, remaining calm in high-pressure situations
  • Experience in a fast-paced customer service environment is an advantage.

Close the popup

Apply Now

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Job Description

Job Description Summary:

Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Qualification/s
  • Amenable to shifting schedules, and working on weekends and holidays.
  • At least 1 year of experience in answering customer service calls is required.
  • Clear and concise English communication skills.
  • Demonstrated experience following procedures in complex systems overlay (ie multiple platforms)
  • Ability to resolve customer intercom calls in at least 45s, and answer a high volume of parking intercom calls.
  • Good control and resilience as customers are generally calling from the car park exit and tend to be impatient.
  • Ability to navigate multiple systems while talking on the intercom.
  • Display a high level of resilience, remaining calm in high-pressure situations
  • Experience in a fast-paced customer service environment is an advantage.

Close the popup

Apply Now

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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You'll receive updates once a week

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Customer Service Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR8882 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Service Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR9364 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Service Representative

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR10558 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Taguig City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR10160 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Taguig City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Taguig City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR10163 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Taguig City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Taguig City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR10162 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Taguig City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR11183 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Taguig City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR11256 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Taguig City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time

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