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Unify CX is looking for an extraordinary Trainer to join our motivated and ambitious team.
Unify CX is looking for an extraordinary Contact Center Trainer to join our motivated and ambitious team.
Role: Contact Center Trainer
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Shifting Schedule | Graveyard
Benefits: Day 1 HMO | Day 1 Life Insurance
What Will You Do?
As the Contact Center Trainer, is responsible for the education, learning progress, and certification of contact center agents and operations support staff. The trainer should be knowledgeable to deliver on-site and remote training modules using available resources.
The trainer is also responsible for high throughput yields of each training class making sure to deliver a highly engaged learning environment.
The role also requires to be a subject matter expert of the operations account it supports. The trainer is expected to attend train the trainer sessions, understand the clients' products and services, and its features and benefits.
It is also required that the person takes part in live-call taking to get the feel and embody both the customer and employee experience
The trainer is also responsible to provide support for new hires on their first few weeks in production and is also responsible for the delivery of continuous learning modules based on client updates/ needs.
The role may also involve conducting UnifyCX. leadership development courses for supervisors, support staff and managers.
This role reports to the Training Manager or Senior Operations Manager.
To be considered, candidates are expected to have the following:
Required Qualifications
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Unify CX is looking for an extraordinary Contact Center Trainer to join our motivated and ambitious team.
Role: Contact Center Trainer
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Shifting Schedule | Graveyard
Benefits: Day 1 HMO | Day 1 Life Insurance
What Will You Do?
As the Contact Center Trainer, is responsible for the education, learning progress, and certification of contact center agents and operations support staff. The trainer should be knowledgeable to deliver on-site and remote training modules using available resources.
The trainer is also responsible for high throughput yields of each training class making sure to deliver a highly engaged learning environment.
The role also requires to be a subject matter expert of the operations account it supports. The trainer is expected to attend train the trainer sessions, understand the clients' products and services, and its features and benefits.
It is also required that the person takes part in live-call taking to get the feel and embody both the customer and employee experience
The trainer is also responsible to provide support for new hires on their first few weeks in production and is also responsible for the delivery of continuous learning modules based on client updates/ needs.
The role may also involve conducting UnifyCX. leadership development courses for supervisors, support staff and managers.
This role reports to the Training Manager or Senior Operations Manager.
- Conduct employee orientation, communication skills, soft skills, product training for all new hires/ employees
- Assist in developing course outline/ curriculum for new/ existing accounts
- Provide immersion support for agents during the first few weeks in contact center production
- Hit/ exceed account throughput (agent graduation rate: door to floor) expectations
- Hit/ exceed training employee satisfaction surveys (Post training and 30 days into production)
- Participate in train the trainer (T3) sessions and if need be, get certified for the role
- Live call taking of at least 2 hours per week or as needed in support of the account
- Deliver continuous learning modules and leadership development courses
- Any assignment given by the Training Manager or the Senior Operations Manager relevant to operations and training
To be considered, candidates are expected to have the following:
Required Qualifications
- At least 2 years of college
- At least 1 year as product or skills trainer
- At least 2 years as contact center front level agent
- Has handled sales, customer service, finance, tech or retail accounts
- Excellent communication skills
- Tech and app savvy to ensure the delivery of both remote and onsite training classes
- Experience in creating/ building training modules
- Experience: 2+ years in training or instructional roles, preferably in a similar industry.
- Skills: Strong communication, presentation, and interpersonal skills; ability to engage and motivate learners.
- Education: A bachelor’s degree in a relevant field (preferred).
- Certifications: Training certifications (e.g., CPLP, ATD) are a plus.
- Technical Skills: Familiarity with learning management systems (LMS) and training tools.
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Unify CX is looking for an extraordinary Trainer to join our motivated and ambitious team.
Unify CX is looking for an extraordinary Contact Center Trainer to join our motivated and ambitious team.
Role: Contact Center Trainer
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Shifting Schedule | Graveyard
Benefits: Day 1 HMO | Day 1 Life Insurance
What Will You Do?
As the Contact Center Trainer, is responsible for the education, learning progress, and certification of contact center agents and operations support staff. The trainer should be knowledgeable to deliver on-site and remote training modules using available resources.
The trainer is also responsible for high throughput yields of each training class making sure to deliver a highly engaged learning environment.
The role also requires to be a subject matter expert of the operations account it supports. The trainer is expected to attend train the trainer sessions, understand the clients' products and services, and its features and benefits.
It is also required that the person takes part in live-call taking to get the feel and embody both the customer and employee experience
The trainer is also responsible to provide support for new hires on their first few weeks in production and is also responsible for the delivery of continuous learning modules based on client updates/ needs.
The role may also involve conducting UnifyCX. leadership development courses for supervisors, support staff and managers.
This role reports to the Training Manager or Senior Operations Manager.
To be considered, candidates are expected to have the following:
Required Qualifications
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Unify CX is looking for an extraordinary Contact Center Trainer to join our motivated and ambitious team.
Role: Contact Center Trainer
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Shifting Schedule | Graveyard
Benefits: Day 1 HMO | Day 1 Life Insurance
What Will You Do?
As the Contact Center Trainer, is responsible for the education, learning progress, and certification of contact center agents and operations support staff. The trainer should be knowledgeable to deliver on-site and remote training modules using available resources.
The trainer is also responsible for high throughput yields of each training class making sure to deliver a highly engaged learning environment.
The role also requires to be a subject matter expert of the operations account it supports. The trainer is expected to attend train the trainer sessions, understand the clients' products and services, and its features and benefits.
It is also required that the person takes part in live-call taking to get the feel and embody both the customer and employee experience
The trainer is also responsible to provide support for new hires on their first few weeks in production and is also responsible for the delivery of continuous learning modules based on client updates/ needs.
The role may also involve conducting UnifyCX. leadership development courses for supervisors, support staff and managers.
This role reports to the Training Manager or Senior Operations Manager.
- Conduct employee orientation, communication skills, soft skills, product training for all new hires/ employees
- Assist in developing course outline/ curriculum for new/ existing accounts
- Provide immersion support for agents during the first few weeks in contact center production
- Hit/ exceed account throughput (agent graduation rate: door to floor) expectations
- Hit/ exceed training employee satisfaction surveys (Post training and 30 days into production)
- Participate in train the trainer (T3) sessions and if need be, get certified for the role
- Live call taking of at least 2 hours per week or as needed in support of the account
- Deliver continuous learning modules and leadership development courses
- Any assignment given by the Training Manager or the Senior Operations Manager relevant to operations and training
To be considered, candidates are expected to have the following:
Required Qualifications
- At least 2 years of college
- At least 1 year as product or skills trainer
- At least 2 years as contact center front level agent
- Has handled sales, customer service, finance, tech or retail accounts
- Excellent communication skills
- Tech and app savvy to ensure the delivery of both remote and onsite training classes
- Experience in creating/ building training modules
- Experience: 2+ years in training or instructional roles, preferably in a similar industry.
- Skills: Strong communication, presentation, and interpersonal skills; ability to engage and motivate learners.
- Education: A bachelor’s degree in a relevant field (preferred).
- Certifications: Training certifications (e.g., CPLP, ATD) are a plus.
- Technical Skills: Familiarity with learning management systems (LMS) and training tools.
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.