As a Sales Business Analyst, you will be primarily responsible for assisting the sales channel managers with compliance, reporting and administration tasks, which can evolve to align with the business' strategic goals. You'll be someone who is familiar with creating reporting and extracting insights/trends from that reporting and then presenting that to senior business leaders with actionable ideas (in collaboration with other people in the business).
Preparing Reporting
Presentation skills
Sales reports
Ranking report
New agent compliance reporting; call evaluations, nesting reports
Handling User maintenance –
Logins creation
IT exceptions,
Sparx management
Weekly invoices review -
Complaints/Feedback management; Archer activity maintenance, -
Assist with Salesforce remediation case management, QA Feedback cases, -
Callibration session co-ordination
Call listening & reporting – compliance reviews, quality observations, verifying mark downs, EIC investigations
What You’ll Bring
Previous experience in a similar sales BA/ channel support role
Reporting experience
Administration experience
Computer skills relevant to the requirements of the role
2 to 4 years
As a Sales Business Analyst, you will be primarily responsible for assisting the sales channel managers with compliance, reporting and administration tasks, which can evolve to align with the business' strategic goals. You'll be someone who is familiar with creating reporting and extracting insights/trends from that reporting and then presenting that to senior business leaders with actionable ideas (in collaboration with other people in the business).
Preparing Reporting
Presentation skills
Sales reports
Ranking report
New agent compliance reporting; call evaluations, nesting reports
Handling User maintenance –
Logins creation
IT exceptions,
Sparx management
Weekly invoices review -
Complaints/Feedback management; Archer activity maintenance, -
Assist with Salesforce remediation case management, QA Feedback cases, -
Callibration session co-ordination
Call listening & reporting – compliance reviews, quality observations, verifying mark downs, EIC investigations
What You’ll Bring
Previous experience in a similar sales BA/ channel support role
Reporting experience
Administration experience
Computer skills relevant to the requirements of the role
2 to 4 years