Assistant Training Manager
Are you ready to make an impact? Join Infosys BPM as an Assistant Training Manager and jumpstart your career!
Key Responsibilities
· Effectively manage a team of Trainers including tasks such as resource planning, career planning, performance management, attrition management etc.
· Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues.
· Conducts competency-based interviewing when hiring resources.
· Fosters teamwork and collaboration with peers and the broader leadership team.
· Raises standard in alignment with business goals by demonstrating strong operational awareness.
· Demonstrates initiative to ensure continuous focus on improving departmental and corporate processes, procedures, workflows, and work environment.
· Leads team through changes - Familiarize the team with the latest process update and changes.
· General Skills (Communication and Soft Skills)
- Excellent oral and written communication skills
- Excellent analytical and problem-solving skills
- Ability to present oneself as positive, polite, and professional
· Technical Skills
- Experience in managing Trainers.
- Effectively handle client escalations and formulate actions to resolve any concerns.
- Technical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processes.
Key Requirements:
· Bachelor's degree graduate, any field.
· Minimum of 3 years Training Team Lead or Assistant Training Manager experience from a BPO environment.
· Strong Leadership Experience.
· Amenable to work on night shift
· Amenable to work on ONSITE set up.
· Ability to work quickly and independently with attention to detail and the ability to meet deadlines.
· Strong organizational and interpersonal skills
Why Infosys:
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• 24 Leaves annually.
• Inside the Central Business District area.
• Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”
Are you ready to make an impact? Join Infosys BPM as an Assistant Training Manager and jumpstart your career!
Key Responsibilities
· Effectively manage a team of Trainers including tasks such as resource planning, career planning, performance management, attrition management etc.
· Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues.
· Conducts competency-based interviewing when hiring resources.
· Fosters teamwork and collaboration with peers and the broader leadership team.
· Raises standard in alignment with business goals by demonstrating strong operational awareness.
· Demonstrates initiative to ensure continuous focus on improving departmental and corporate processes, procedures, workflows, and work environment.
· Leads team through changes - Familiarize the team with the latest process update and changes.
· General Skills (Communication and Soft Skills)
- Excellent oral and written communication skills
- Excellent analytical and problem-solving skills
- Ability to present oneself as positive, polite, and professional
· Technical Skills
- Experience in managing Trainers.
- Effectively handle client escalations and formulate actions to resolve any concerns.
- Technical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processes.
Key Requirements:
· Bachelor's degree graduate, any field.
· Minimum of 3 years Training Team Lead or Assistant Training Manager experience from a BPO environment.
· Strong Leadership Experience.
· Amenable to work on night shift
· Amenable to work on ONSITE set up.
· Ability to work quickly and independently with attention to detail and the ability to meet deadlines.
· Strong organizational and interpersonal skills
Why Infosys:
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• 24 Leaves annually.
• Inside the Central Business District area.
• Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”