Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Senior Technical Support Manager

Salary undisclosed
Checking job availability...
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Simplified

Support Engineer Manager

We are seeking a Support Engineer Manager to lead a multi-tiered technical support team, drive process improvements, and enhance customer experience through automation and technical innovation. This role requires a blend of leadership, deep technical expertise, and process optimization to scale support operations effectively.

Key Responsibilities:

Leadership & Escalations:

  • Lead, mentor, and develop Tier 1, Tier 2, and Tier 3 support teams.
  • Oversee complex technical issue resolution across APIs, cloud services, and microservices.
  • Define and improve escalation processes, ensuring fast and effective problem resolution.
  • Track and enhance team performance using KPIs and process refinements.

Automation & Efficiency:

  • Optimize Zendesk automation (triggers, macros, AI-driven solutions) to improve workflows.
  • Implement proactive monitoring, alerting, and troubleshooting to reduce incidents.
  • Utilize data analytics to identify trends and streamline resolution strategies.
  • Enhance self-service tools including automated troubleshooting workflows.

Cross-Team Collaboration:

  • Work with Engineering, QA, and DevOps teams to resolve software defects and improve product supportability.
  • Provide customer insights to influence product roadmap decisions.
  • Refine support strategies for cloud-based services (AWS, Azure, Kubernetes).

Documentation & Knowledge Sharing:

  • Maintain internal and customer-facing knowledge bases.
  • Ensure up-to-date documentation for troubleshooting guides and SOPs.
  • Foster a culture of mentorship, training, and knowledge sharing within the team.

Required Qualifications:

  • 5+ years in technical support leadership with expertise in software troubleshooting, APIs, and cloud services.
  • Strong background in Zendesk, JIRA, Datadog, Grafana, and automation tools (Zapier, Tines, n8n).
  • Proficiency in Python, Bash, or PowerShell for support automation.
  • Experience with SQL, Linux, Windows, networking (DNS, DHCP, VLANs), and security best practices.
  • Proven ability to optimize support workflows and drive process improvements.

Preferred Qualifications:

  • Experience managing multi-tiered support teams in SaaS or cloud-based environments.
  • Knowledge of DevOps, CI/CD, Terraform, Kubernetes, AWS Lambda.
  • Relevant certifications (CompTIA Security+, AWS Solutions Architect, ITIL).

Salary: Up to $30,000 p/a

Support Engineer Manager

We are seeking a Support Engineer Manager to lead a multi-tiered technical support team, drive process improvements, and enhance customer experience through automation and technical innovation. This role requires a blend of leadership, deep technical expertise, and process optimization to scale support operations effectively.

Key Responsibilities:

Leadership & Escalations:

  • Lead, mentor, and develop Tier 1, Tier 2, and Tier 3 support teams.
  • Oversee complex technical issue resolution across APIs, cloud services, and microservices.
  • Define and improve escalation processes, ensuring fast and effective problem resolution.
  • Track and enhance team performance using KPIs and process refinements.

Automation & Efficiency:

  • Optimize Zendesk automation (triggers, macros, AI-driven solutions) to improve workflows.
  • Implement proactive monitoring, alerting, and troubleshooting to reduce incidents.
  • Utilize data analytics to identify trends and streamline resolution strategies.
  • Enhance self-service tools including automated troubleshooting workflows.

Cross-Team Collaboration:

  • Work with Engineering, QA, and DevOps teams to resolve software defects and improve product supportability.
  • Provide customer insights to influence product roadmap decisions.
  • Refine support strategies for cloud-based services (AWS, Azure, Kubernetes).

Documentation & Knowledge Sharing:

  • Maintain internal and customer-facing knowledge bases.
  • Ensure up-to-date documentation for troubleshooting guides and SOPs.
  • Foster a culture of mentorship, training, and knowledge sharing within the team.

Required Qualifications:

  • 5+ years in technical support leadership with expertise in software troubleshooting, APIs, and cloud services.
  • Strong background in Zendesk, JIRA, Datadog, Grafana, and automation tools (Zapier, Tines, n8n).
  • Proficiency in Python, Bash, or PowerShell for support automation.
  • Experience with SQL, Linux, Windows, networking (DNS, DHCP, VLANs), and security best practices.
  • Proven ability to optimize support workflows and drive process improvements.

Preferred Qualifications:

  • Experience managing multi-tiered support teams in SaaS or cloud-based environments.
  • Knowledge of DevOps, CI/CD, Terraform, Kubernetes, AWS Lambda.
  • Relevant certifications (CompTIA Security+, AWS Solutions Architect, ITIL).

Salary: Up to $30,000 p/a