Customer Support Representative (ZR_20920_JOB)

This is a remote position.

Job Highlights

Contract: Independent Contractor

Scope

• Serve as the primary point of contact for client inquiries during assigned shift
• Manage and prioritize multiple client requests simultaneously
• Contribute to the continuous improvement of support processes and documentation
• Assist in data analysis and research projects as needed
• Potential for expanded responsibilities and growth within the company
  
  

Responsibilities

• Provide high-touch customer support via email and chat for client's complex SaaS platform
• Handle time-sensitive inquiries from high-profile private equity clients with clarity and professionalism
• Conduct research and data refining tasks to support the broader team objectives
• Maintain a deep understanding of the platform and industry to effectively troubleshoot issues
• Proactively identify and address potential client concerns before they escalate
• Collaborate with cross-functional teams to ensure comprehensive client satisfaction
• Adapt to evolving role requirements as the company grows and expands its services
  
  

Requirements

• Excellent written communication skills with ability to explain complex concepts clearly
• Experience in customer support or client-facing roles, preferably in a fast-paced environment
• Basic understanding of financial services or private equity (preferred but not required)
• Ability to work independently during night shifts (10 PM to 7 AM UK time with 1 hour unpaid lunch break)
• Strong problem-solving skills and attention to detail
• Proficiency in using various software tools and quick learner of new technologies
• Bachelor’s degree or equivalent experience in a relevant field
  
  

Benefits

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Steady freelance job
  
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20920_JOB

This is a remote position.

Job Highlights

Contract: Independent Contractor

Scope

• Serve as the primary point of contact for client inquiries during assigned shift
• Manage and prioritize multiple client requests simultaneously
• Contribute to the continuous improvement of support processes and documentation
• Assist in data analysis and research projects as needed
• Potential for expanded responsibilities and growth within the company
  
  

Responsibilities

• Provide high-touch customer support via email and chat for client's complex SaaS platform
• Handle time-sensitive inquiries from high-profile private equity clients with clarity and professionalism
• Conduct research and data refining tasks to support the broader team objectives
• Maintain a deep understanding of the platform and industry to effectively troubleshoot issues
• Proactively identify and address potential client concerns before they escalate
• Collaborate with cross-functional teams to ensure comprehensive client satisfaction
• Adapt to evolving role requirements as the company grows and expands its services
  
  

Requirements

• Excellent written communication skills with ability to explain complex concepts clearly
• Experience in customer support or client-facing roles, preferably in a fast-paced environment
• Basic understanding of financial services or private equity (preferred but not required)
• Ability to work independently during night shifts (10 PM to 7 AM UK time with 1 hour unpaid lunch break)
• Strong problem-solving skills and attention to detail
• Proficiency in using various software tools and quick learner of new technologies
• Bachelor’s degree or equivalent experience in a relevant field
  
  

Benefits

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Steady freelance job
  
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20920_JOB