Operations Assistant

📍 Location: Remote (Philippines)⏰ Schedule: 8 AM – 4 PM Eastern Time (US)💰 Salary: 60,000-75,000 PHP per month + Quarterly Profit Sharing, Microbonus Eligibility🏖 Benefits: 20 PTO Days + 8 US Federal Holidays

At SiteCare, we’re on a mission to help business leaders feel proud and confident in their WordPress websites. Every day, we empower millions of users—readers, learners, shoppers, and entrepreneurs—by ensuring their WordPress sites operate seamlessly and deliver exceptional experiences. Trusted by thousands of companies, SiteCare leverages data-driven performance metrics to help websites not just function but thrive.

Our core values drive how we work:

• Obsessive Communication: We prioritize transparency and open dialogue
• Stick the Landing: Reliability matters—when we commit, we deliver
• Crush the Eggshells: Honest feedback fuels our growth
• Grow Better: We continuously improve and innovate

We’re looking for a detail-oriented, process-driven Operations Assistant to support our sales, account management, and administrative operations. You’ll be responsible for ensuring data integrity, following up with prospects, keeping account managers accountable, and assisting with occasional phone outreach.

✅ Email & Prospect Follow-Ups

• Follow up with leads who have completed a form or visited our website
• Use Freshdesk and Google Workspace to manage email outreach
• Follow provided templates, but craft original responses when needed
• Make occasional follow-up calls via Zoom Phone to unresponsive prospects

✅ Data Management & Reporting

• Update Google Sheets with sales data, outstanding plugin updates, and past-due client balances
• Cross-check data with our billing software (ChargeOver) and WordPress management tools
• Identify inconsistencies and bring them to the attention of leadership

✅ Team Coordination & Accountability

• Follow up with Account Managers via Slack to ensure website updates are completed
• Track outstanding tasks and proactively remind team members
• Communicate updates and potential bottlenecks to leadership

✅ Phone & Administrative Support

• Occasionally call vendors for refunds, billing issues, or clarification
• Assist with appointment scheduling and accounts receivable payments

✔ Strong administrative background with a passion for compliance and task completion.✔ Extreme attention to detail—the fewer revisions needed, the better.✔ Proactive problem solver who asks the right questions.✔ Excellent written & spoken English (C2 level or better).✔ Comfortable usingFreshdesk, ClickUp, Google Workspace, ChargeOver, Zoom, and Slack.✔ Reliable internet connection and professional home office setup.

🚀 This role has the potential to evolve into Executive Assistant or Operations Lead as we scale.

🛠️ You’ll shadow our Professional Services Manager and Company President for the first three weeks to gain hands-on experience and understand our processes.

🎉 Quarterly Profit Share & Microbonus Eligibility💻 Technology Stipend after 60 days for purchasing a new computer🏝 20 Days PTO + 8 US Federal Holidays🌍 Work from Anywhere (Philippines)

🔹 Ready to apply? Send your resume and a short intro about why you're the right fit for this role!

This should help attract the right candidates! Let me know if you want any tweaks. 🚀

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📍 Location: Remote (Philippines)⏰ Schedule: 8 AM – 4 PM Eastern Time (US)💰 Salary: 60,000-75,000 PHP per month + Quarterly Profit Sharing, Microbonus Eligibility🏖 Benefits: 20 PTO Days + 8 US Federal Holidays

At SiteCare, we’re on a mission to help business leaders feel proud and confident in their WordPress websites. Every day, we empower millions of users—readers, learners, shoppers, and entrepreneurs—by ensuring their WordPress sites operate seamlessly and deliver exceptional experiences. Trusted by thousands of companies, SiteCare leverages data-driven performance metrics to help websites not just function but thrive.

Our core values drive how we work:

• Obsessive Communication: We prioritize transparency and open dialogue
• Stick the Landing: Reliability matters—when we commit, we deliver
• Crush the Eggshells: Honest feedback fuels our growth
• Grow Better: We continuously improve and innovate

We’re looking for a detail-oriented, process-driven Operations Assistant to support our sales, account management, and administrative operations. You’ll be responsible for ensuring data integrity, following up with prospects, keeping account managers accountable, and assisting with occasional phone outreach.

✅ Email & Prospect Follow-Ups

• Follow up with leads who have completed a form or visited our website
• Use Freshdesk and Google Workspace to manage email outreach
• Follow provided templates, but craft original responses when needed
• Make occasional follow-up calls via Zoom Phone to unresponsive prospects

✅ Data Management & Reporting

• Update Google Sheets with sales data, outstanding plugin updates, and past-due client balances
• Cross-check data with our billing software (ChargeOver) and WordPress management tools
• Identify inconsistencies and bring them to the attention of leadership

✅ Team Coordination & Accountability

• Follow up with Account Managers via Slack to ensure website updates are completed
• Track outstanding tasks and proactively remind team members
• Communicate updates and potential bottlenecks to leadership

✅ Phone & Administrative Support

• Occasionally call vendors for refunds, billing issues, or clarification
• Assist with appointment scheduling and accounts receivable payments

✔ Strong administrative background with a passion for compliance and task completion.✔ Extreme attention to detail—the fewer revisions needed, the better.✔ Proactive problem solver who asks the right questions.✔ Excellent written & spoken English (C2 level or better).✔ Comfortable usingFreshdesk, ClickUp, Google Workspace, ChargeOver, Zoom, and Slack.✔ Reliable internet connection and professional home office setup.

🚀 This role has the potential to evolve into Executive Assistant or Operations Lead as we scale.

🛠️ You’ll shadow our Professional Services Manager and Company President for the first three weeks to gain hands-on experience and understand our processes.

🎉 Quarterly Profit Share & Microbonus Eligibility💻 Technology Stipend after 60 days for purchasing a new computer🏝 20 Days PTO + 8 US Federal Holidays🌍 Work from Anywhere (Philippines)

🔹 Ready to apply? Send your resume and a short intro about why you're the right fit for this role!

This should help attract the right candidates! Let me know if you want any tweaks. 🚀

Powered by JazzHR

Hn8YYMKUB2