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Proxy-Cheap offers enterprise-level proxies for novices and professionals. We strive to provide affordable solutions for our customers to obtain data and circumvent restrictions while operating at scale. Our solutions serve customers from brand protection to market research and other industries.
We expect that you’ll bring:
- Fluency in English (written and spoken);
- Strong communication skills;
- Tech-savvy mindset;
- Attention to details;
- Open and proactive mindset;
- Passion for growth;
- Basic knowledge of network infrastructure – IP address, network proxy
Responsibilities
- Build and lead a world-class support team that provides omnichannel support via email and chat
- Develop and implement support strategies that elevate our customer experience
- Act as the voice of our customers, providing actionable insights to product and sales teams
- Monitor and optimize team performance through data-driven approaches
- Handle complex escalations with grace, expertise, and a problem-solving mindset
- Stay ahead of industry trends and continuously improve our support ecosystem
Bonus
- Computer networks knowledge/understanding
- Prior work in a startup environment
- Previous customer support experience in tech or SaaS
What We Offer
- Competitive compensation
- Opportunity to shape a rapidly growing startup
- Cutting-edge technology and learning opportunities
- A culture that values innovation, transparency, and personal growth
Proxy-Cheap offers enterprise-level proxies for novices and professionals. We strive to provide affordable solutions for our customers to obtain data and circumvent restrictions while operating at scale. Our solutions serve customers from brand protection to market research and other industries.
We expect that you’ll bring:
- Fluency in English (written and spoken);
- Strong communication skills;
- Tech-savvy mindset;
- Attention to details;
- Open and proactive mindset;
- Passion for growth;
- Basic knowledge of network infrastructure – IP address, network proxy
Responsibilities
- Build and lead a world-class support team that provides omnichannel support via email and chat
- Develop and implement support strategies that elevate our customer experience
- Act as the voice of our customers, providing actionable insights to product and sales teams
- Monitor and optimize team performance through data-driven approaches
- Handle complex escalations with grace, expertise, and a problem-solving mindset
- Stay ahead of industry trends and continuously improve our support ecosystem
Bonus
- Computer networks knowledge/understanding
- Prior work in a startup environment
- Previous customer support experience in tech or SaaS
What We Offer
- Competitive compensation
- Opportunity to shape a rapidly growing startup
- Cutting-edge technology and learning opportunities
- A culture that values innovation, transparency, and personal growth