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IT Technical Support (Hybrid)

Salary undisclosed

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Responsibilities

  • Install, configure, and maintain user workstations
  • Troubleshoot user reported issues
  • Regular monitoring of Network infrastructure, bandwidth
  • Close monitoring of subscriptions, licenses for purchase/renewal
  • Software application inventory & license monitoring
  • IT Asset inventory & Software Inventory
  • Monitor system performance, logs, and security threats

Qualifications

  • 1–3 years of experience in an IT support/helpdesk role (entry-level acceptable for junior roles)
  • Experience working in corporate IT environments
  • Prior experience supporting cloud services (Office 365, Google Workspace, AWS, Huawei Cloud) is a plus.

Industry certifications such as: (a plus but not a must)

  • CompTIA A+ (hardware/software troubleshooting)
  • CompTIA Network+ (networking basics)
  • CompTIA Security+ (basic cybersecurity knowledge)
  • Microsoft Certifications - Cisco Certified Network Associate (CCNA)
  • Cloud Computing

Technical Skills

  • Strong knowledge of Windows, macOS, and Linux operating systems
  • Experience with troubleshooting hardware and software issues (PCs, printers, peripherals videoconferencing devices)
  • Familiarity with Active Directory (AD) (user account management, group policies)
  • Understanding of networking concepts (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
  • Ability to diagnose and resolve connectivity issues (Wi-Fi, LAN, WAN)
  • Experience with Project Management/ticketing systems (Jira)

Soft Skills & Work Ethics

  • Strong problem-solving and analytical skills
  • Excellent oral & written communication skills (explaining technical issues to non-technical users)
  • Patience and a customer-service-oriented mindset
  • Ability to work independently and as part of a team
  • Good time-management and multitasking skills
  • Must be trainable and willing to learn
Responsibilities

  • Install, configure, and maintain user workstations
  • Troubleshoot user reported issues
  • Regular monitoring of Network infrastructure, bandwidth
  • Close monitoring of subscriptions, licenses for purchase/renewal
  • Software application inventory & license monitoring
  • IT Asset inventory & Software Inventory
  • Monitor system performance, logs, and security threats

Qualifications

  • 1–3 years of experience in an IT support/helpdesk role (entry-level acceptable for junior roles)
  • Experience working in corporate IT environments
  • Prior experience supporting cloud services (Office 365, Google Workspace, AWS, Huawei Cloud) is a plus.

Industry certifications such as: (a plus but not a must)

  • CompTIA A+ (hardware/software troubleshooting)
  • CompTIA Network+ (networking basics)
  • CompTIA Security+ (basic cybersecurity knowledge)
  • Microsoft Certifications - Cisco Certified Network Associate (CCNA)
  • Cloud Computing

Technical Skills

  • Strong knowledge of Windows, macOS, and Linux operating systems
  • Experience with troubleshooting hardware and software issues (PCs, printers, peripherals videoconferencing devices)
  • Familiarity with Active Directory (AD) (user account management, group policies)
  • Understanding of networking concepts (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
  • Ability to diagnose and resolve connectivity issues (Wi-Fi, LAN, WAN)
  • Experience with Project Management/ticketing systems (Jira)

Soft Skills & Work Ethics

  • Strong problem-solving and analytical skills
  • Excellent oral & written communication skills (explaining technical issues to non-technical users)
  • Patience and a customer-service-oriented mindset
  • Ability to work independently and as part of a team
  • Good time-management and multitasking skills
  • Must be trainable and willing to learn