Site Delivery Head (Alabang)

Jumpstart your career with Infosys BPM Philippines as a Site Delivery Head (Alabang). This is an exciting opportunity as we embark on an era of growth.

About the role:

• Client: Working with account leads & portfolio heads on overall delivery responsibility
• People: Coach, mentor and guide. Delegate task and set clear goals to the team. Will manage business operations
• Revenue: Optimize revenue generation and business growth
• Cost Optimization: Lead process improvement efforts to drive efficiency and performance
• Compliance: Working with domain functions to deliver compliance expectations. Responsible in internal, external, DPO, ISO audits etc.
• BCP and Risk Management: Safeguarding the business with the right controls and measures to sustain or improve site operations

Key Responsibilities:

• Drives profitable growth of the site. Responsible for all activities and business operations
• Identifies opportunities and enable delivery of improvements. Promote and deploy operational excellence/continuous improvement on cost optimization/control, waste reduction etc.
• Lead, coach and mentor the team to improve employee satisfaction and to promote internal growth
• Explore and integrate new technologies and methodologies to streamline operations and stay competitive.
• Responsible in stakeholder and client relationship (internal/external). Work closely with different business unit heads to measure productivity and performance.
• Foster a diverse and engaged working environment whilst considering labor legislation and health & safety guidelines
• Responsible in overall governance, compliance of the site. Implement procedures to protect company and client interests, addressing security or compliance issues promptly.
• Analyze performance data, identify trends, forecast demand, and allocate resources to meet business objectives
• Negotiate contracts with vendors and service providers to secure advantageous terms.

Key Requirements:

• Bachelor’s degree in any field
• A proven track record of successfully leading different business units/accounts
• At least 5 years of relevant experience as a Site Lead for a Business Process Outsourcing (BPO)/Global Shared Services space & overall experience of 15 years.
• Strong experience in managing customer service, technical, service desk & financial campaigns
• Extensive experience in managing P&L and background in handling transitions.
• Excellent leadership, communication and organizational skills
• Excellent analytical and problem-solving skills
• Candidate must be flexible to work in shifting schedule and to report on-site in Alabang or BGC sites

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work - Certified

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”

Jumpstart your career with Infosys BPM Philippines as a Site Delivery Head (Alabang). This is an exciting opportunity as we embark on an era of growth.

About the role:

• Client: Working with account leads & portfolio heads on overall delivery responsibility
• People: Coach, mentor and guide. Delegate task and set clear goals to the team. Will manage business operations
• Revenue: Optimize revenue generation and business growth
• Cost Optimization: Lead process improvement efforts to drive efficiency and performance
• Compliance: Working with domain functions to deliver compliance expectations. Responsible in internal, external, DPO, ISO audits etc.
• BCP and Risk Management: Safeguarding the business with the right controls and measures to sustain or improve site operations

Key Responsibilities:

• Drives profitable growth of the site. Responsible for all activities and business operations
• Identifies opportunities and enable delivery of improvements. Promote and deploy operational excellence/continuous improvement on cost optimization/control, waste reduction etc.
• Lead, coach and mentor the team to improve employee satisfaction and to promote internal growth
• Explore and integrate new technologies and methodologies to streamline operations and stay competitive.
• Responsible in stakeholder and client relationship (internal/external). Work closely with different business unit heads to measure productivity and performance.
• Foster a diverse and engaged working environment whilst considering labor legislation and health & safety guidelines
• Responsible in overall governance, compliance of the site. Implement procedures to protect company and client interests, addressing security or compliance issues promptly.
• Analyze performance data, identify trends, forecast demand, and allocate resources to meet business objectives
• Negotiate contracts with vendors and service providers to secure advantageous terms.

Key Requirements:

• Bachelor’s degree in any field
• A proven track record of successfully leading different business units/accounts
• At least 5 years of relevant experience as a Site Lead for a Business Process Outsourcing (BPO)/Global Shared Services space & overall experience of 15 years.
• Strong experience in managing customer service, technical, service desk & financial campaigns
• Extensive experience in managing P&L and background in handling transitions.
• Excellent leadership, communication and organizational skills
• Excellent analytical and problem-solving skills
• Candidate must be flexible to work in shifting schedule and to report on-site in Alabang or BGC sites

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work - Certified

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”