Director of Operations

Overview:

We are seeking a highly skilled and experienced Director of Operations to lead our startup BPO in the Philippines serving clients in the U.S. and beyond. The ideal candidate will have extensive experience in the BPO industry, a proven track record in scaling teams, expanding operations, and developing robust operational processes.

Key Responsibilities:

Operational Leadership:

• Oversee and manage all aspects of BPO operations, ensuring efficiency and effectiveness in service delivery.
• Implement best practices to streamline workflows and enhance performance.

Team Management:

• Lead, mentor, and manage a growing team of approximately 200 employees.
• Develop and execute strategies to enhance team performance, engagement, and productivity.

Recruitment and Retention:

• Drive recruitment efforts to attract and hire top talent.
• Develop and implement retention strategies to maintain a high-performing and motivated workforce.

Process Development:

• Design, refine, and enforce Standard Operating Procedures (SOPs) for training and operations.
• Ensure all processes align with industry best practices and client expectations.

Client Relations:

• Serve as the primary point of contact for clients.
• Address client needs and ensure satisfaction with service delivery.

Scalability & Growth:

• Develop and execute strategies for scaling the team and operations to meet growing client demands.
• Identify opportunities for expansion and operational efficiency.

Scheduling & Coordination:

• Oversee scheduling and resource allocation to ensure optimal coverage.
• Implement efficient systems to maximize productivity.

Continuous Improvement:

• Identify areas for operational enhancement and drive improvements in efficiency and effectiveness.
• Implement data-driven strategies to optimize performance.

Travel:

• Willingness to travel to the U.S. periodically to meet with clients and stakeholders.
• Ensure offshore operations remain aligned with client requirements.

Qualifications:

Experience:

• 7-10 years of operations management experience in the BPO industry.
• Prior experience in the US healthcare sector is a plus.

Leadership & Strategy:

• Proven leadership experience with the ability to manage and inspire large teams.
• Strong ability to develop and execute strategic initiatives.

Recruitment & Training:

• Hands-on experience in hiring, training, and retaining employees.
• Skilled in building high-performing teams.

Operational Excellence:

• Expertise in developing and refining SOPs and processing workflows.
• Strong commitment to continuous improvement and operational efficiency.

Communication & Client Management:

• Excellent English communication skills and interpersonal skills.
• Ability to effectively interact with global US-based clients and stakeholders.

Travel:

• Ability and willingness to travel to the US as required.

Benefits:

• Competitive salary and benefits package.
• Opportunity to lead a dynamic and growing team.
• Professional development and career growth opportunities.
• Chance to work with leading healthcare clients in the US.

How to Apply:

Interested candidates should submit a resume and cover letter detailing their relevant experience and qualifications.

If you're a passionate and professional problem solver who thinks outside the box and is seeking a challenge to grow while contributing to the growth of a rising BPO, this opportunity is for you.

Overview:

We are seeking a highly skilled and experienced Director of Operations to lead our startup BPO in the Philippines serving clients in the U.S. and beyond. The ideal candidate will have extensive experience in the BPO industry, a proven track record in scaling teams, expanding operations, and developing robust operational processes.

Key Responsibilities:

Operational Leadership:

• Oversee and manage all aspects of BPO operations, ensuring efficiency and effectiveness in service delivery.
• Implement best practices to streamline workflows and enhance performance.

Team Management:

• Lead, mentor, and manage a growing team of approximately 200 employees.
• Develop and execute strategies to enhance team performance, engagement, and productivity.

Recruitment and Retention:

• Drive recruitment efforts to attract and hire top talent.
• Develop and implement retention strategies to maintain a high-performing and motivated workforce.

Process Development:

• Design, refine, and enforce Standard Operating Procedures (SOPs) for training and operations.
• Ensure all processes align with industry best practices and client expectations.

Client Relations:

• Serve as the primary point of contact for clients.
• Address client needs and ensure satisfaction with service delivery.

Scalability & Growth:

• Develop and execute strategies for scaling the team and operations to meet growing client demands.
• Identify opportunities for expansion and operational efficiency.

Scheduling & Coordination:

• Oversee scheduling and resource allocation to ensure optimal coverage.
• Implement efficient systems to maximize productivity.

Continuous Improvement:

• Identify areas for operational enhancement and drive improvements in efficiency and effectiveness.
• Implement data-driven strategies to optimize performance.

Travel:

• Willingness to travel to the U.S. periodically to meet with clients and stakeholders.
• Ensure offshore operations remain aligned with client requirements.

Qualifications:

Experience:

• 7-10 years of operations management experience in the BPO industry.
• Prior experience in the US healthcare sector is a plus.

Leadership & Strategy:

• Proven leadership experience with the ability to manage and inspire large teams.
• Strong ability to develop and execute strategic initiatives.

Recruitment & Training:

• Hands-on experience in hiring, training, and retaining employees.
• Skilled in building high-performing teams.

Operational Excellence:

• Expertise in developing and refining SOPs and processing workflows.
• Strong commitment to continuous improvement and operational efficiency.

Communication & Client Management:

• Excellent English communication skills and interpersonal skills.
• Ability to effectively interact with global US-based clients and stakeholders.

Travel:

• Ability and willingness to travel to the US as required.

Benefits:

• Competitive salary and benefits package.
• Opportunity to lead a dynamic and growing team.
• Professional development and career growth opportunities.
• Chance to work with leading healthcare clients in the US.

How to Apply:

Interested candidates should submit a resume and cover letter detailing their relevant experience and qualifications.

If you're a passionate and professional problem solver who thinks outside the box and is seeking a challenge to grow while contributing to the growth of a rising BPO, this opportunity is for you.