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Virtual BDC Receptionist

Salary undisclosed

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Martin Management Group is seeking for Business Development Receptionist to join our team!

Responsibilities:

  • Deliver inquiries/messages intended for other sales personnel and departments promptly
  • Provide truly exceptional customer service in a fast paced work environment at a high volume dealership
  • Answers incoming calls promptly and professionally
  • Answer incoming calls in a friendly manner utilizing multi-line phone operator system
  • Identify customer needs, clarify information, direct to the appropriate department
  • Identify and escalate customer service issues to supervisors
  • Follow scripts and procedures to ensure the highest level of customer service


Requirements

  • Amenable to work US Timezone
  • Excellent verbal and written communication skills
  • 1-2 years of customer service experience
  • Must have their own work from home equipment and has a quiet environment.
  • Enthusiastic and Positive Attitude
  • Self-motivation
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused
  • Enthusiastic and positive attitude
  • Speed and efficiency
  • Ability to type >50 words per minute at a minimum
  • Must have a Windows laptop or desktop computer. Minimum system requirement: Intel Core i5 Processor with at least 8GB RAM

Martin Management Group is an Equal Opportunity Employer

#R2
Martin Management Group is seeking for Business Development Receptionist to join our team!

Responsibilities:

  • Deliver inquiries/messages intended for other sales personnel and departments promptly
  • Provide truly exceptional customer service in a fast paced work environment at a high volume dealership
  • Answers incoming calls promptly and professionally
  • Answer incoming calls in a friendly manner utilizing multi-line phone operator system
  • Identify customer needs, clarify information, direct to the appropriate department
  • Identify and escalate customer service issues to supervisors
  • Follow scripts and procedures to ensure the highest level of customer service


Requirements

  • Amenable to work US Timezone
  • Excellent verbal and written communication skills
  • 1-2 years of customer service experience
  • Must have their own work from home equipment and has a quiet environment.
  • Enthusiastic and Positive Attitude
  • Self-motivation
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused
  • Enthusiastic and positive attitude
  • Speed and efficiency
  • Ability to type >50 words per minute at a minimum
  • Must have a Windows laptop or desktop computer. Minimum system requirement: Intel® Coreâ„¢ i5 Processor with at least 8GB RAM

Martin Management Group is an Equal Opportunity Employer

#R2