Client Relationship Manager

"In the future, you can expand your business sans an in-house HR & recruitment team." Explore a cooler HR for future-forward companies.

At Talent Modular, quality isn’t just a benchmark—it’s our obsession. Built by Human Capital experts who were frustrated by recurring problems—yet saw no real solutions—we set out to change that. As a forward-thinking HR design firm driven by fresh ideas, we’re redefining how businesses access top-tier talent and HR expertise with solutions that are precise, practical, and built for impact.

Our approach is simple: deliver on-demand HR solutions that actually work, and recruitment powered by a dynamic talent ecosystem. No fluff, no filler—just results.

Your Next Career Move

This is more than a client management role - it’s a chance to pioneer a new era of employee wellness across emerging markets, directly impacting the financial stability and well-being of countless individuals.

We’ve been exclusively retained to build the client services team for a rapidly growing fintech company at the forefront of revolutionizing employee wellness. With a cutting-edge platform offering 360 salary-linked wellness services, the company is empowering organizations across emerging markets to transform their financial wellness offerings.

As a Client Relationship Manager, you will be pivotal in ensuring that clients are not only satisfied but are fully equipped to leverage the company’s services. This role is critical in managing relationships, driving business success, and identifying opportunities for continued partnership and expansion.

If you are a driven professional with a passion for customer service, exceptional communication skills, and a knack for building strong, lasting relationships, this is your opportunity to make a significant impact.

What You’ll Own

• Client Relationship & Growth Strategy – Act as the primary point of contact for key clients, nurturing long-term relationships and identifying opportunities to expand services within existing accounts.
• Customer Satisfaction & Issue Resolution – Continuously assess client satisfaction, proactively address concerns, and ensure seamless service delivery to maintain client loyalty.
• Sales & Business Development – Collaborate with the sales team to identify upsell opportunities and contribute to the expansion of services, supporting overall business growth.
• Performance Monitoring & KPI Achievement – Regularly track and report performance against service level agreements (SLAs) and ensure client relationship KPIs are consistently met.
• Internal Collaboration & Process Improvement – Work closely with internal teams to meet client needs efficiently and help improve internal processes for better service delivery.

What You Bring To The Table

• Proven Experience in Client-Facing Roles – At least 1 year of experience in roles such as account management, project management, operations, or product management with direct client interaction.
• Client Relationship Expertise – A strong track record of building and maintaining client relationships, ensuring satisfaction, and identifying new opportunities for growth.
• Exceptional Communication & Interpersonal Skills – Excellent written and verbal communication skills, with the ability to influence clients and collaborate effectively with internal teams.
• Problem-Solving & Analytical Thinking – Ability to quickly assess challenges, uncover root causes, and implement effective solutions to enhance client satisfaction and business outcomes.
• Organized, Results-Driven & Self-Motivated – Strong organizational skills and a high-energy approach to managing multiple priorities, while working autonomously and delivering results.
• Adaptability & Team Collaboration – Thrives in a fast-paced environment, with the ability to collaborate across teams and adapt to evolving client needs.
• Grit is your Core Strength - Possesses unwavering determination to progress long-term client journeys, consistently driving value and fostering partnerships amidst persistent challenges.

Location & Schedule Flexibility

This is a hybrid role prioritizing onsite presence at client offices and industry events. We encourage applicants who are comfortable with frequent travels and are adaptable to varying work schedules. You may enjoy the flexibility of remote work outside these commitments.

Your Future Starts Here. Are You Ready?

This is an exciting opportunity for a professional with the drive, skills, and passion to make a difference in a rapidly growing company poised for the future.

Apply via Linkedin or visit our Career page via www.talentmodular.com

"In the future, you can expand your business sans an in-house HR & recruitment team." Explore a cooler HR for future-forward companies.

At Talent Modular, quality isn’t just a benchmark—it’s our obsession. Built by Human Capital experts who were frustrated by recurring problems—yet saw no real solutions—we set out to change that. As a forward-thinking HR design firm driven by fresh ideas, we’re redefining how businesses access top-tier talent and HR expertise with solutions that are precise, practical, and built for impact.

Our approach is simple: deliver on-demand HR solutions that actually work, and recruitment powered by a dynamic talent ecosystem. No fluff, no filler—just results.

Your Next Career Move

This is more than a client management role - it’s a chance to pioneer a new era of employee wellness across emerging markets, directly impacting the financial stability and well-being of countless individuals.

We’ve been exclusively retained to build the client services team for a rapidly growing fintech company at the forefront of revolutionizing employee wellness. With a cutting-edge platform offering 360° salary-linked wellness services, the company is empowering organizations across emerging markets to transform their financial wellness offerings.

As a Client Relationship Manager, you will be pivotal in ensuring that clients are not only satisfied but are fully equipped to leverage the company’s services. This role is critical in managing relationships, driving business success, and identifying opportunities for continued partnership and expansion.

If you are a driven professional with a passion for customer service, exceptional communication skills, and a knack for building strong, lasting relationships, this is your opportunity to make a significant impact.

What You’ll Own

• Client Relationship & Growth Strategy – Act as the primary point of contact for key clients, nurturing long-term relationships and identifying opportunities to expand services within existing accounts.
• Customer Satisfaction & Issue Resolution – Continuously assess client satisfaction, proactively address concerns, and ensure seamless service delivery to maintain client loyalty.
• Sales & Business Development – Collaborate with the sales team to identify upsell opportunities and contribute to the expansion of services, supporting overall business growth.
• Performance Monitoring & KPI Achievement – Regularly track and report performance against service level agreements (SLAs) and ensure client relationship KPIs are consistently met.
• Internal Collaboration & Process Improvement – Work closely with internal teams to meet client needs efficiently and help improve internal processes for better service delivery.

What You Bring To The Table

• Proven Experience in Client-Facing Roles – At least 1 year of experience in roles such as account management, project management, operations, or product management with direct client interaction.
• Client Relationship Expertise – A strong track record of building and maintaining client relationships, ensuring satisfaction, and identifying new opportunities for growth.
• Exceptional Communication & Interpersonal Skills – Excellent written and verbal communication skills, with the ability to influence clients and collaborate effectively with internal teams.
• Problem-Solving & Analytical Thinking – Ability to quickly assess challenges, uncover root causes, and implement effective solutions to enhance client satisfaction and business outcomes.
• Organized, Results-Driven & Self-Motivated – Strong organizational skills and a high-energy approach to managing multiple priorities, while working autonomously and delivering results.
• Adaptability & Team Collaboration – Thrives in a fast-paced environment, with the ability to collaborate across teams and adapt to evolving client needs.
• Grit is your Core Strength - Possesses unwavering determination to progress long-term client journeys, consistently driving value and fostering partnerships amidst persistent challenges.

Location & Schedule Flexibility

This is a hybrid role prioritizing onsite presence at client offices and industry events. We encourage applicants who are comfortable with frequent travels and are adaptable to varying work schedules. You may enjoy the flexibility of remote work outside these commitments.

Your Future Starts Here. Are You Ready?

This is an exciting opportunity for a professional with the drive, skills, and passion to make a difference in a rapidly growing company poised for the future.

Apply via Linkedin or visit our Career page via www.talentmodular.com