Are you a compassionate communicator with a talent for connecting with people over the phone? We are looking for a Customer Service Specialist to provide exceptional telephone-based support, guiding clients with empathy and professionalism. You will play a key role in assessing customer needs, offering tailored solutions, and maintaining high-quality service standards.
Key Responsibilities
- Handle high-volume outbound calls with a focus on customer qualification and conversion
- Deliver empathetic and solutions-focused support to clients
- Maintain accurate records and documentation in CRM systems
- Provide accurate guidance on aged care placement and decision-making resources
- Maintain professionalism in sensitive and emotional conversations
- Work independently while contributing to overall team goals
- Ensure compliance with call guidelines and quality standards
- Build strong relationships with clients, fostering trust and engagement
Qualifications:
- Minimum 2 years of telephone-based customer service experience in a high-volume environment
- Proven track record in outbound calling and sales conversions
- Strong communication skills (written and verbal) with the ability to convey empathy and professionalism
- Excellent organizational and multitasking abilities
- Self-motivated and results-driven, with a commitment to exceeding client expectations
- Industry knowledge in aged care placement (preferred)
Are you a compassionate communicator with a talent for connecting with people over the phone? We are looking for a Customer Service Specialist to provide exceptional telephone-based support, guiding clients with empathy and professionalism. You will play a key role in assessing customer needs, offering tailored solutions, and maintaining high-quality service standards.
Key Responsibilities
- Handle high-volume outbound calls with a focus on customer qualification and conversion
- Deliver empathetic and solutions-focused support to clients
- Maintain accurate records and documentation in CRM systems
- Provide accurate guidance on aged care placement and decision-making resources
- Maintain professionalism in sensitive and emotional conversations
- Work independently while contributing to overall team goals
- Ensure compliance with call guidelines and quality standards
- Build strong relationships with clients, fostering trust and engagement
Qualifications:
- Minimum 2 years of telephone-based customer service experience in a high-volume environment
- Proven track record in outbound calling and sales conversions
- Strong communication skills (written and verbal) with the ability to convey empathy and professionalism
- Excellent organizational and multitasking abilities
- Self-motivated and results-driven, with a commitment to exceeding client expectations
- Industry knowledge in aged care placement (preferred)