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Program Manager

Salary undisclosed

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Key Competencies:

Leadership:

  • Communicates in a compelling and inspired vision or sense of purpose that inspires and motivates others.
  • Creates a climate in which people want to do their best.
  • Provides challenging and stretching tasks and assignments.
  • Deals with employee issues firmly and in a timely manner.
  • Holds frequent development discussions and provides current, direct, complete, and “actionable” feedback.
  • Readily accepts personal responsibility.
  • Takes unpopular stands if necessary.

Execution:

  • Demonstrated ability to organize people, processes and/or activities to get things done.
  • Orchestrates multiple activities at once to accomplish a goal.
  • Uses resources effectively and efficiently.
  • Pursues everything with energy, drive, and a need to finish.
  • Anticipates and adjusts for problems and roadblocks.
  • Monitors process, progress, and results against client & Harte Hanks’ goals.
  • Drives positive results to meet/exceed client expectations.

Job Knowledge:

  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Knowledgeable in current and potential policies, practices, trends, and information affecting her/his client’s business, industry, and competitors.
  • Personally committed to and actively works to continuously improve herself/himself.
  • Demonstrates ability to learn and incorporate new skills and knowledge.

Judgement & Decision Making:

  • Has good judgment about which ideas and suggestions will work.
  • Deals with concepts and complexity comfortably.
  • Can discuss multiple aspects and impacts of issues and project them into the future.
  • Can think globally.
  • Uses rigorous logic and methods to solve difficult problems with effective solutions.
  • Skilled at critical thinking; looks beyond the obvious and doesn’t stop at the first answers.
  • Can decide and act without having the total picture.
  • Can comfortably manage risk and uncertainly.
  • Makes timely decisions when needed, sometimes with incomplete information and under tight deadlines and pressure.
  • Most of her/his solutions and suggestions turn out to be correct and accurate when judged over time.

Interpersonal Skills:

  • Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, including clients and business partners.
  • Builds appropriate rapport and establishes and maintains constructive and effective relationships.
  • Can negotiate skillfully in tough situations with both internal and external individuals and groups.
  • Can quickly find common ground and solve problems for the good of all.
  • Encourages collaboration and blends people into teams when needed.

Personal Skills:

  • Is sensitive to changing personal demands and requirements and changes accordingly.
  • Picks up on the need to change personal, interpersonal, and managerial behavior quickly.
  • Watches how others react to her/his attempts to influence and adjusts as needed.
  • Seeks feedback.
  • Remains cool under pressure and can be counted to hold things together during tough times.
  • Maneuvers through complex political situations effectively and quietly.
  • Effective in a variety of formal settings i.e., one-on-one, small and large groups, with peers, direct reports, and bosses.
  • Can write clearly and succinctly in a variety of communications and settings.

Key Competencies:

Leadership:

  • Communicates in a compelling and inspired vision or sense of purpose that inspires and motivates others.
  • Creates a climate in which people want to do their best.
  • Provides challenging and stretching tasks and assignments.
  • Deals with employee issues firmly and in a timely manner.
  • Holds frequent development discussions and provides current, direct, complete, and “actionable” feedback.
  • Readily accepts personal responsibility.
  • Takes unpopular stands if necessary.

Execution:

  • Demonstrated ability to organize people, processes and/or activities to get things done.
  • Orchestrates multiple activities at once to accomplish a goal.
  • Uses resources effectively and efficiently.
  • Pursues everything with energy, drive, and a need to finish.
  • Anticipates and adjusts for problems and roadblocks.
  • Monitors process, progress, and results against client & Harte Hanks’ goals.
  • Drives positive results to meet/exceed client expectations.

Job Knowledge:

  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Knowledgeable in current and potential policies, practices, trends, and information affecting her/his client’s business, industry, and competitors.
  • Personally committed to and actively works to continuously improve herself/himself.
  • Demonstrates ability to learn and incorporate new skills and knowledge.

Judgement & Decision Making:

  • Has good judgment about which ideas and suggestions will work.
  • Deals with concepts and complexity comfortably.
  • Can discuss multiple aspects and impacts of issues and project them into the future.
  • Can think globally.
  • Uses rigorous logic and methods to solve difficult problems with effective solutions.
  • Skilled at critical thinking; looks beyond the obvious and doesn’t stop at the first answers.
  • Can decide and act without having the total picture.
  • Can comfortably manage risk and uncertainly.
  • Makes timely decisions when needed, sometimes with incomplete information and under tight deadlines and pressure.
  • Most of her/his solutions and suggestions turn out to be correct and accurate when judged over time.

Interpersonal Skills:

  • Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, including clients and business partners.
  • Builds appropriate rapport and establishes and maintains constructive and effective relationships.
  • Can negotiate skillfully in tough situations with both internal and external individuals and groups.
  • Can quickly find common ground and solve problems for the good of all.
  • Encourages collaboration and blends people into teams when needed.

Personal Skills:

  • Is sensitive to changing personal demands and requirements and changes accordingly.
  • Picks up on the need to change personal, interpersonal, and managerial behavior quickly.
  • Watches how others react to her/his attempts to influence and adjusts as needed.
  • Seeks feedback.
  • Remains cool under pressure and can be counted to hold things together during tough times.
  • Maneuvers through complex political situations effectively and quietly.
  • Effective in a variety of formal settings i.e., one-on-one, small and large groups, with peers, direct reports, and bosses.
  • Can write clearly and succinctly in a variety of communications and settings.