Operation Assistant Manager - Seafreight/Airfreight

About the position

As a Assistant Manager - Operation, you’ll be at the forefront of orchestrating our customers' global PO Management / sea freight operation and daily shipments. Your role is to manage the end-to-end shipment process from shipment forecasting & Purchase Order Follow up , timely freight booking, pick-up, customs activities, delivery, billing, and handling team. You will engage with various customer and supplier stakeholders in many countries directly to ensure the shipments arrive as planned.

Key Tasks:

• Take ownership of managing the daily air freight/sea freight shipments pro-actively to achieve customer requirements.
• Purchase Order status follow up with suppliers.
• Coordinating import/export shipment with local & overseas customers, carriers, sub-contractors, agents, and truckers for all import and export-related transportation.
• Liaise internally and externally with all departments, third-party carriers, forwarders, and agencies for a timely shipment execution.
• Communicate irregularities timely to customers and provide a clear alternative solution.
• Prepare, create, and execute complete document sets correctly and efficiently for all related consignments.
• Proactively monitor daily export/import shipment/delivery schedules. Act when potential delays occur.
• Process external and internal billing and invoicing based on the agreed rates. Input correct accruals.
• Input and update all required data in the designated Hellmann Freight TMS systems.
• Be aware and practice specific duties in relation to the legal import/export movement of all hazardous and DG goods.
• Comply with the respective global trade restrictions and guidelines.
• Read and follow instructions defined in customer-specific SOPs and work instructions.
• Maintaining the latest customer and 3rd party contact list to ensure quality service is provided to the customers.
• Adhering to continuous improvement procedures through best practices to increase the competence level of sea freight-related processes to achieve performance, quality, compliance, and service level growth.
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries involved.
• Assisting with implementing new customers, reviewing SOP, and providing feedback.
• Adaptability to changing market environment and ability to take on different tasks.
• Lead and manage a team, ensuring effective communication, delegation, and performance management. Foster a collaborative and supportive team environment.

Skills and Competencies:

• Excellent communication and customer service skills
• Demonstrates strong communication capabilities in an international environment.
• End-to-end air freight and sea freight operation export and import knowledge.
• Work with different cultures and people, including phone calls.
• Strong time management to complete tasks on time
• A proactive attitude to foresee irregularities and propose alternative solutions.
• Ability to work under pressure to cope with periods of high workload and tight timelines.
• Willingness to work overtime to meet deadlines when required.
• Able to work in an early/late shift set-up.

Skills and Competencies:

• Extensive operational freight forwarding experience in air and sea freight.
• Proficiency in dangerous goods and cold chain handling.
• In-depth knowledge of customs procedures, embargoes, and trade compliance globally.
• Exceptional communication skills with the ability to engage senior management effectively.
• Cross-functional leadership skills to drive operational priorities across global/regional/country teams.
• Decision-making capabilities with accountability, managing risks while demonstrating managerial courage.
• Strong analytical, conceptualization, and problem-solving abilities.
• Capacity to work under pressure and handle tight deadlines.
• If required, able to work in different shifts.

Preferred Educational Background / Work Experience:

• Work experience in international logistics or freight forwarding
• 5 years of experience in air freight (preferred) and sea freight operation
• Experience to handle shipment related to pharmaceutical goods and temperature-controlled / DG shipments
• Able to work in all kinds of shifts specially in graveyard

Language Skills:

• Fluent in English (written and spoken)
• Other languages (written and spoken) beneficial

Computer Literacy:

• Microsoft Office
• Microsoft Excel – advanced skills
• CargoWise One experience is an advantage.

About the position

As a Assistant Manager - Operation, you’ll be at the forefront of orchestrating our customers' global PO Management / sea freight operation and daily shipments. Your role is to manage the end-to-end shipment process from shipment forecasting & Purchase Order Follow up , timely freight booking, pick-up, customs activities, delivery, billing, and handling team. You will engage with various customer and supplier stakeholders in many countries directly to ensure the shipments arrive as planned.

Key Tasks:

• Take ownership of managing the daily air freight/sea freight shipments pro-actively to achieve customer requirements.
• Purchase Order status follow up with suppliers.
• Coordinating import/export shipment with local & overseas customers, carriers, sub-contractors, agents, and truckers for all import and export-related transportation.
• Liaise internally and externally with all departments, third-party carriers, forwarders, and agencies for a timely shipment execution.
• Communicate irregularities timely to customers and provide a clear alternative solution.
• Prepare, create, and execute complete document sets correctly and efficiently for all related consignments.
• Proactively monitor daily export/import shipment/delivery schedules. Act when potential delays occur.
• Process external and internal billing and invoicing based on the agreed rates. Input correct accruals.
• Input and update all required data in the designated Hellmann Freight TMS systems.
• Be aware and practice specific duties in relation to the legal import/export movement of all hazardous and DG goods.
• Comply with the respective global trade restrictions and guidelines.
• Read and follow instructions defined in customer-specific SOPs and work instructions.
• Maintaining the latest customer and 3rd party contact list to ensure quality service is provided to the customers.
• Adhering to continuous improvement procedures through best practices to increase the competence level of sea freight-related processes to achieve performance, quality, compliance, and service level growth.
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries involved.
• Assisting with implementing new customers, reviewing SOP, and providing feedback.
• Adaptability to changing market environment and ability to take on different tasks.
• Lead and manage a team, ensuring effective communication, delegation, and performance management. Foster a collaborative and supportive team environment.

Skills and Competencies:

• Excellent communication and customer service skills
• Demonstrates strong communication capabilities in an international environment.
• End-to-end air freight and sea freight operation export and import knowledge.
• Work with different cultures and people, including phone calls.
• Strong time management to complete tasks on time
• A proactive attitude to foresee irregularities and propose alternative solutions.
• Ability to work under pressure to cope with periods of high workload and tight timelines.
• Willingness to work overtime to meet deadlines when required.
• Able to work in an early/late shift set-up.

Skills and Competencies:

• Extensive operational freight forwarding experience in air and sea freight.
• Proficiency in dangerous goods and cold chain handling.
• In-depth knowledge of customs procedures, embargoes, and trade compliance globally.
• Exceptional communication skills with the ability to engage senior management effectively.
• Cross-functional leadership skills to drive operational priorities across global/regional/country teams.
• Decision-making capabilities with accountability, managing risks while demonstrating managerial courage.
• Strong analytical, conceptualization, and problem-solving abilities.
• Capacity to work under pressure and handle tight deadlines.
• If required, able to work in different shifts.

Preferred Educational Background / Work Experience:

• Work experience in international logistics or freight forwarding
• 5 years of experience in air freight (preferred) and sea freight operation
• Experience to handle shipment related to pharmaceutical goods and temperature-controlled / DG shipments
• Able to work in all kinds of shifts specially in graveyard

Language Skills:

• Fluent in English (written and spoken)
• Other languages (written and spoken) beneficial

Computer Literacy:

• Microsoft Office
• Microsoft Excel – advanced skills
• CargoWise One experience is an advantage.