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Customer Relations Manager

Salary undisclosed

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Simplified
  • Ensures that complaints/concerns raised to the department by customers are attended to by all parties concerned on time
  • Establishes strong partnership with other operating units of the company to facilitate action on customers’ complaints/concerns
  • Keeps track of the actions taken on customers’ requests/ concerns requests /concerns and ensures that timely feedback is given to them

Minimum Qualifications

Qualifications and Standars:

  • Bachelor’s Degree in Business Management / Administration or any related field
  • Six (6) years of relevant experience, three (3) years of which are in a managerial capacity

Attitudes And Traits

  • Strong customer service orientation
  • Professionalism (objective, fair, observe work ethics, level-headed)
  • Ensures that complaints/concerns raised to the department by customers are attended to by all parties concerned on time
  • Establishes strong partnership with other operating units of the company to facilitate action on customers’ complaints/concerns
  • Keeps track of the actions taken on customers’ requests/ concerns requests /concerns and ensures that timely feedback is given to them

Minimum Qualifications

Qualifications and Standars:

  • Bachelor’s Degree in Business Management / Administration or any related field
  • Six (6) years of relevant experience, three (3) years of which are in a managerial capacity

Attitudes And Traits

  • Strong customer service orientation
  • Professionalism (objective, fair, observe work ethics, level-headed)