We have opening for Services Desk -Philippines kindly share me your updated resume
Below find the details.
Job Title : Services Desk
Location :Manila, Philippines
Type : Full Time and Permanent
Experience : 1-4 Years
Mode: Work from Office
JOB DESCRIPTON:
Position Summary
Level 1 Service Desk Agent will:
· Provide initial support for customer requests via telephone, email, chat, or other available means of contact to the Support Center
· Quickly assess the user’s issue and provides first level support for problem resolution. Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area
· Require familiarity with most MS Office and other industry standard applications as well as good working knowledge of laptop and desktop functionality
· Work under close supervision and typically reports to the Service Desk Manager
Work Location and Requirements
This is a hybrid of in-office and working from home position. The candidate will be able to work from home the majority of the time but will also be required to come into the office based on a regular schedule, job performance and as needed for client visits, training, or other events. The candidate would also be expected/required to come into the office for any WFH disruptions/outages immediately to ensure the integrity of coverage.
Duties and Responsibilities
· Answer incoming calls and requests, troubleshoot, solve problems, and provide resolution to supported users within the contracted scope of support for each client
· Process and document user interactions using supplied ticketing system, knowledge base and other resources
· Help users with software and login issues
· Perform failure analysis to evaluate all processes and diagnose all software systems
· Serve as liaison between helpdesk and desktop support
· Troubleshoot and assist with a variety of issues on both PC, iPad, and iPhone
· Perform root cause analysis
· Remote software installs
· Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team, i.e., Hardware Liaison, Technical Liaison, etc.
· Respond to miscellaneous request and research from internal staff as directed by the Supervisor.
· Attend job related training
· Complete Weekly Personal Time Watch
Requirements/Skills
· HS Diploma or equivalent
· PC Hardware
· Mobile device usage, configuration, and troubleshooting (Apple and Android)
· Windows 10 usage, configuration, and troubleshooting
· Remote Support Tools
· Basic Networking knowledge (Wi-Fi and ethernet)
· Active Directory
· Software Installation
· Microsoft Office (Excel, Word, PowerPoint, Outlook) troubleshooting and usage in a corporate environment
Additional Skills
· Critical thinking
· Customer service orientated
· Detail oriented
· Technical troubleshooting
· Active listening
· Ability to communicate technical information to a non-technical audience
· Self-motivated
We have opening for Services Desk -Philippines kindly share me your updated resume
Below find the details.
Job Title : Services Desk
Location :Manila, Philippines
Type : Full Time and Permanent
Experience : 1-4 Years
Mode: Work from Office
JOB DESCRIPTON:
Position Summary
Level 1 Service Desk Agent will:
· Provide initial support for customer requests via telephone, email, chat, or other available means of contact to the Support Center
· Quickly assess the user’s issue and provides first level support for problem resolution. Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area
· Require familiarity with most MS Office and other industry standard applications as well as good working knowledge of laptop and desktop functionality
· Work under close supervision and typically reports to the Service Desk Manager
Work Location and Requirements
This is a hybrid of in-office and working from home position. The candidate will be able to work from home the majority of the time but will also be required to come into the office based on a regular schedule, job performance and as needed for client visits, training, or other events. The candidate would also be expected/required to come into the office for any WFH disruptions/outages immediately to ensure the integrity of coverage.
Duties and Responsibilities
· Answer incoming calls and requests, troubleshoot, solve problems, and provide resolution to supported users within the contracted scope of support for each client
· Process and document user interactions using supplied ticketing system, knowledge base and other resources
· Help users with software and login issues
· Perform failure analysis to evaluate all processes and diagnose all software systems
· Serve as liaison between helpdesk and desktop support
· Troubleshoot and assist with a variety of issues on both PC, iPad, and iPhone
· Perform root cause analysis
· Remote software installs
· Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team, i.e., Hardware Liaison, Technical Liaison, etc.
· Respond to miscellaneous request and research from internal staff as directed by the Supervisor.
· Attend job related training
· Complete Weekly Personal Time Watch
Requirements/Skills
· HS Diploma or equivalent
· PC Hardware
· Mobile device usage, configuration, and troubleshooting (Apple and Android)
· Windows 10 usage, configuration, and troubleshooting
· Remote Support Tools
· Basic Networking knowledge (Wi-Fi and ethernet)
· Active Directory
· Software Installation
· Microsoft Office (Excel, Word, PowerPoint, Outlook) troubleshooting and usage in a corporate environment
Additional Skills
· Critical thinking
· Customer service orientated
· Detail oriented
· Technical troubleshooting
· Active listening
· Ability to communicate technical information to a non-technical audience
· Self-motivated