Operations Team Leader/Supervisor
Salary undisclosed
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The Client Experience Account Manager is responsible to oversee the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. The CE AM is the main point of contact of the client in dealing with all
Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.
Strategy
What You Need
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.
Strategy
- Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth,
- Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
- Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
- Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
- Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
- Work closely with the different departments responsible for the delivery of the services in the site.
- Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Complete all necessary training and compliance requirements and professional development opportunities.
What You Need
Non-negotiables
- Bachelor's degree in any field; master's degree or relevant certifications are a plus.
- At least 3 years of experience in account management, client services, or a related role, with a track record of success in managing client relationships
- Vendor/OEM Interaction
- Office Administration
- Budget and Cost Management
- Leadership Abilities
- Excellent oral and written communication skills
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
The Client Experience Account Manager is responsible to oversee the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. The CE AM is the main point of contact of the client in dealing with all
Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.
Strategy
What You Need
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.
Strategy
- Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth,
- Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
- Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
- Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
- Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
- Work closely with the different departments responsible for the delivery of the services in the site.
- Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Complete all necessary training and compliance requirements and professional development opportunities.
What You Need
Non-negotiables
- Bachelor's degree in any field; master's degree or relevant certifications are a plus.
- At least 3 years of experience in account management, client services, or a related role, with a track record of success in managing client relationships
- Vendor/OEM Interaction
- Office Administration
- Budget and Cost Management
- Leadership Abilities
- Excellent oral and written communication skills
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply